SupportCenter Plus
Admin Guide

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SupportCenter Plus Users


In SupportCenter Plus there are three kinds of users;

  • Administrator: support reps privileged to configure and manage all the settings in the application.  

  • Support Reps: who attend to requests, and can create and run custom reports.

  • Contacts: who submit service requests into the application.


Note: Contacts can log into the application from the Customer Service Portal.


The user you are logging in as is the main administrator. You will be able to access all the modules and features in the application.


If you have forgotten your password to log into the application, all you need to do is click on the Forgot Password link in the login screen.

  1. Enter the e-mail address registered in the application.

  2. Click Send Request button. An e-mail is sent to the specified address to reset the password.

  3. Click on the link specified in the e-mail. The create new password form appears.

  4. Enter the New Password in the field provided.

  5. Retype the password in the Confirm New Password field.

  6. Click Change. A success message appears along with a link to take you back to the login screen.

  7. Click Back to Login and enter your Username and the new Password to log into the application.

Note: Please note that the support reps and contacts should possess a registered e-mail address and a login name. In case of contacts, apart from the two conditions,  the contacts should be associated to an account.

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