For crucial requests, it becomes utmost import to inform your higher officials on the progress and development of the request. The Auto CC recipient feature is a one time addition of the CC'ed recipients, after which, the conversations between the contact and support rep are notified to the CC recipients. The Auto CC recipient option is available while creating a new request and while replying to a request via the application. The CC recipients added by the contact can be viewed and modified by the support rep.
Adding CC Recipient
The CC recipient field is available in the new request form of the contact login. Enter the email address of the CC recipients to be notified. If more than one email ID is specified, use comma as a separator as shown in the image.
The entered CC recipients will be notified of the conversation between the contact and support rep via email.