You can search for solutions based on the keywords, solution ID and column wise search based on solution parameters such as subject, topic name, view status and so on from the solutions list view.
Search Solutions based on
Search solutions based on Keywords and Search String
Click Solutions tab in the header pane to open the solution list view page.
Enter the keyword in the search field provided.
Click Search. All solutions that match the keyword provided by you in the search field is displayed.
Performing a Global Search
You can also perform a Global Search that searches the keyword in every module at one go. Advance search options such as, Wildcard search, phrase search, boolean search, field specific search and much more, can be used to make the search effective.
Column-wise search of solutions
You can also perform column-wise search of solutions if you know any of the solution detail such as subject, topic name and so on. To perform a column-wise search,
From the solution list view page, click on Search icon . The search field opens just below every column that is visible in the list view.
Enter the search string in the column of your choice. You can enter keywords in more than one column to perform a combined column search.
Click Go. The search results matching the search string(s) are displayed.
1. The search would return the results for any of the text fields of the solution.
2. You cannot search for a solution based on any of the date fields of the solution.