Have you ever wondered if your phone calls and emails were playing hide and seek? If so, SupportCenter Plus' multi-channel support is exactly what you need. Track all your customer interactions irrespective of their mode so that nothing falls through the cracks.
Combine customer interactions from multiple sources for a unified view of your help desk.
- Emails: Allow automatic email-to-ticket conversion and use business rules to direct each ticket to the right technician.
- Phone: Take advantage of SupportCenter Plus' integrations with Avaya PBX and Asterisk PBX to identify the caller and relevant ticket history as their call comes in.
- Customer portal: Enable your customers to raise requests instantly as emails from the customer portal.