Remote Assistance

When a request is raised via phone call, it would be great if the technician can access the requesters machine from his desk to resolve the issue instantly.

That is where Remote Desktop Sharing comes into play ! Instead of launching a whole bunch of different software to access remote machines, SupportCenter Plus Remote Desktop Sharing helps you to access all your client's desktop within the network and resolve issue in no time by trouble shooting. This Remote Desktop option can be used while delivering a demo for your product over a online Remote session to share screens of your product, presentations etc to your prospects.

Browsers compatible for accessing remote desktop

  • InternetExplorer (version 5.5 and above)
  • Firefox

Since Zoho Assist is integrated with SupportCenter Plus,  Get connected to remote computers instantly and support your customers with ease. No prior installation needed, No Login is required and it's free now. Check out Zoho Assist Features.

Once you are connected by Zoho Assist you will be able to do the following:

Customer Service Software

  • Share the desktop.
  • View remote desktop.
  • Ability to troubleshoot remote clients.
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