User surveys

Collect user feedback to improve your customer support.

Design surveys to collect useful feedback from customers.

  • Gather information from users using rating and opinion scales, radio buttons, and other types of questions.
  • Schedule surveys based on custom frequencies, or automatically send surveys after a certain number of tickets are closed.
  • Target specific audiences based on request parameters like priority and category. Send surveys in multiple languages.
  • Create custom surveys for end users in minutes with a flexible drag-and-drop canvas.
  • Generate reports on user survey results—including individual or multiple surveys—to easily assess the performance of your help desk.
Customer satisfaction survey
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