Design surveys to collect useful feedback from customers.
- Gather information from users using rating and opinion scales, radio buttons, and other types of questions.
- Schedule surveys based on custom frequencies, or automatically send surveys after a certain number of tickets are closed.
- Target specific audiences based on request parameters like priority and category. Send surveys in multiple languages.
- Create custom surveys for end users in minutes with a flexible drag-and-drop canvas.
- Generate reports on user survey results—including individual or multiple surveys—to easily assess the performance of your help desk.