For the agent-server communication to be seamless, the Remote Access Plus port settings should be at place. This page lets you understand the ports required by Remote Access Plus, the significance of each one of them and how to configure.
|8020||Web-server port - Non-SSL||TCP||Inbound to server|
|8383||Web-server port - SSL||TCP||Inbound to server|
|8027||Notification Server||TCP||Inbound to server|
|8443||Remote Control - SSL||TCP & UDP||In bound to server|
|8444||Remote Control - Non- SSL||TCP||In bound to server|
|8031||File Transfer - SSL||TCP||In bound to server|
|8032||File Transfer - Non-SSL||TCP||In bound to server|
|49152 - 65535
(Both viewer and agent side)
|Voice and Video Chat||UDP||In bound to server|
Remote Access Plus uses the above ports for the respective operations in default. However, you can change the ports and configure the ports of your choice for each and every operation. Use the below links to find the steps to configure the ports.
Remote Access Plus uses the port 8020 (http) or 8383 (https) to enable agent-server communication and access web console. Follow the steps below to change the default ports after installation.
Important : Changing the Remote Access Plus default web-server port will have an impact on the agent-server communication. Ensure to update the correct port number in all the Remote Access Plus agents. If this is not done, all the Remote Access Plus agents will keep trying to reach the server using the outmoded port number and will have an impact all the troubleshooting activities using Remote Access Plus.
Follow the below steps to change the port number in Remote Access Plus server
You can now access your Remote Access Plus server using the newly configured port. However, updating the newly configured port to the agents is mandatory for the agent-server communication to be seamless.
To update the port the newly modified port numbers to all the agents managed by Remote Access Plus, follow the below steps,
Following the above steps will have the port numbers updated in the Remote Access Plus server and agents.
Remote Access Plus comes bundle with a notification server that reaches the agents whenever there is an on-demand operation such as a remote desktop connection is initiated. Notification server uses the port number 7027 in default. If you want to configure the Notification Server to communicate through some other port, follow the below steps.
To configure the ports used for remote operations such as a remote desktop sharing, file transfer, chat and system manager operations, follow the steps given in How to configure port settings?