ManageEngine Remote Access is a precise troubleshooting solution that lets you securely access and support any of your computers across the globe. The only step to remotely access any computer in your enterprise is to bring that computer, under Remote Access's management.
With single sign-on, you can manage computers belonging to multiple domains, workgroups and e-Novell directories.
Remote Access includes the following components,
Whenever a remote operation such as a remote control or wake on LAN is initiated from the viewer, a handshake happens between the server and the viewer after which the agent-viewer communication is established via the default gateway port.