Remote Access

Remote Access is simply reaching a remote machine, most often a computer, to carry out a particular task. In most cases, Remote Access is used to troubleshoot a target computer that is situated geographically at a different place.

What is remote access - ManageEngine Remote Access Plus

What is Remote Access?

Remote access allows users to log in and access a remote computer without physically being there. From accessing personal computers remotely to troubleshooting client's computers, remote access is useful for both personal and business cases. It works by allowing users of one computer to see and interact with another computer through the computer's actual desktop user interface, allowing the host user to see exactly what the target user sees.

How does remote access work?

Remote access simply works by linking the remote user to the host computer over the internet. It does not require any additional hardware to do so. Instead, it requires remote access software to be downloaded and installed on both the local and remote computers. Once the software is installed, the local computer can access the remote computer and perform several tasks like running applications, managing updates, and even handling administrative tasks.

Why do enterprises need remote access?

For businesses, remote access can maximize efficiency and boost employee productivity. By the year 2027, almost 50 percent of the US workforce is expected to be working remotely. With this many making the switch to remote work, it is essential to have a proper remote access solution in place to maintain business continuity.

Here are some of the reasons why every enterprise needs remote access software.

  1. Troubleshooting remote computers

    Most times, having to fix a computer requires a technician, an IT administrator in this case, to be physically present to diagnose the system. If the employee is working remotely, getting the problem solved can be a pain in the neck. With remote access, IT administrators can easily connect to any employee's computer anywhere in the world to access the target computer and diagnose the problem.

  2. Accessing important documents remotely

    In this era of mobile workforces, where employees get their work done with smart devices on-the-go, setting up remote access is a must. This lets employees access their work computer from their personal devices without being on the office premises.

COVID-19 and the world's largest work-from-home experiment

With the rapid escalation of COVID-19, organizations around the world have started adapting work-from-home as their new norm. According to recent reports, two-thirds of the 4.3 million IT employees in India have gone remote in light of COVID-19. Ensuring operational readiness, remote workforce support and connectivity in these increasingly tough times can be a challenging task.

However, the biggest challenge when it comes to remote work lies in handling the inefficiencies brought about by the bottlenecks in troubleshooting remote PCs. This is where remote access really helps. Good remote access software not only boosts employee productivity, but also ensures business continuity. It can help IT technicians tap in to any remote computer instantly and resolve issues in a jiff.

How to choose the right remote access solution?

Although the concept of remote access has stood the test of time, with its initial release in the year 2006, the basic functionalities have remained the same: troubleshooting remote PCs and accessing files remotely. However, the way remote access has evolved is in how these functions are delivered. Modern remote access software offers basic remote access capabilities with a host of side features like extensive reports, chat support, and bolstered security.

ManageEngine Remote Access Plus is a modern remote access solution that lets users access and troubleshoot Windows, Mac and Linux computers remotely in a secure manner. This way, employee productivity will be unhindered without having to compromise on data security. Here are some top-notch features that make Remote Access Plus the best fit for any enterprise.

  1. Collaborative problem solving

    Troubleshooting some complex issues might require an extra hand. Remote Access Plus lets users collaborate with other technicians to resolve an issue while in a remote session.

  2. Powerful remote control

    Remote Access Plus' next-gen remote control provides a host of options like blackening the monitor, sending and receiving files between the host and target user, switching between multiple monitors connected to remote PC, and more.

  3. Advanced communication tools

    Communication is the key to understanding any problem. This is why Remote Access Plus offers voice, video, and text chat support that lets technicians directly communicate with end users to resolve issues.

  4. Enhanced privacy and security

    Remote access can be a double-edged sword to enterprises using it. With ever growing threats in Remote Desktop Protocol (RDP), cybersecurity has become a top concern. This is why Remote Access Plus comes with data privacy and security as its core mantra, which is reflected in features like recording remote sessions, prompting user confirmation for each session, and idle session timeout.

  5. Simple and easy user interface

    Good remote access software must also offer a neat and easy-to-use user interface (UI) that makes navigation a cake walk. Remote Access Plus, with its simple and intuitive UI, offers a clean experience and lets technicians focus on things that matter.

Remote Access Plus comes at unbelievable prices, too. Starting at just $6.25 a month, it offers the most bang for your IT buck. Avail a free, 30-day trial to get hands-on experience now.