How to send log files to the RMM Central support team?

You need to upload the Management Server logs, if you are facing issues in managing your clients endpoints.
<Install_Dir>\ManagementCentral\logs

You need to upload the Monitoring Server logs, if you are facing issues in monitoring networking devices in your clients' network.
<Install_Dir>\MonitoringCentral\logs

Note: <Install_Dir> refers to the directory where the RMM Central server is installed.

You need to upload Distribution Server logs, if you are facing problems on managing your remote office computers.

<Installation_Directory>\ DesktopCentral_DistributionServer\ logs.
For example,C:\Program Files\ DesktopCentral_DistributionServer\ logs

You need to upload RMM Central probe logs, if you are facing problems in monitoring your network devices.

<Installation_Directory>\ Installed_dir \ logs.
For example, C:\ManageEngine\MonitoringProbe

From the computer, where you have installed the RMM Central agent, perform the following operations:

1. Go to command prompt and navigate to the location, where RMM Central Agent is installed.
   For example: C:\Program Files <x86>\DesktopCentral_Agent\bin
2. Type, dcagenttrayicon.exe -logs and press enter
3. RMM Central logs will be extracted and archived in the DesktopCentral_Agent folder.
   The file will be saved in .7z format, the file name will be 1_<system name>_ZOHOCORP.7z (Example: 1_win2000_ZOHOCORP.7z)
4. Open the Windows Run window (using Windows key + R) and execute "%programdata%/zohomeeting/log." This will open the Zoho Meeting logs folder.
5. Zip all the files and include the created zip file while uploading the logs.
6. You can upload/send this log file to the RMM Central support team.

From the computer, where you have installed the RMM Central agent, perform the following operations:

1. Go to the Terminal
2. Navigate to the folder where RMM Central agent is installed
   (Example- machine name: ~machine name cd /Library/DesktopCentral_Agent/bin/dcagenttrayicon.app/Contents/MacOS/)
3. Type ./dcagenttrayicon logs.
4. You can see that the RMM Central logs will be extracted and archived in the DesktopCentral_Agent/ folder.
   The file will be saved in .zip format, the file name will be 1_<computer name>_ZOHOCORP.zip (Example: 1_MYMAC_ZOHOCORP.zip)
   You can upload/send this log file to the RMM Central support team.

From the computer, where you have installed the Linux agent, perform the following operations:

1. Go to the Terminal
2. Navigate to the location where RMM Central agent logs are located by using this command:
   'cd < Desktop_Central_Agent >/logs'
   ( Default location- : '/usr/local/desktopcentralagent')
3. Type sudo ./CollectLogs.sh
4. You can see that the RMM Central logs will be extracted and archived in the Desktop_central_agent/< computer_name >_DCAgent_Logs.zip folder.
   The file will be saved in .zip format. You can upload/send this log file to the RMM Central support team.

Perform the following steps, on the computer, from which you are trying to initiate a remote control session or file transfer:

1. Go to the computer, from which you have tried to take a remote session or file transfer.
2. Login using the same users credentials, that you have used while trying to initiate the remote session or file transfer.
3. Locate the logs folder in this location : C:\Users\Administrator\DesktopCentral_Viewer
4. Compress this folder into a zip file

Your viewer logs are ready to be uploaded.

To upload the ME MDM Android App's logs to RMM Central support, you will have to perform the following steps on the managed mobile device.

1. Open ME MDM App on the device. 
2. Navigate to Device Details -> section.
3. Go to "Agent Log Directory" Location
4. Note down the agent log directory [ Example Location : /mnt/sdcard/mdm/ ]
5. Open Your File Browser App [ My Files in Samsung ] 
6. Navigate to the location .
7. You will find a log "mdmagentLog*.txt 
8. Touch the "mdmagentLog*.txt file to share file via Bluetooth, mail or other Apps. 

Your Android agent logs are ready to be uploaded.