Download Service Packs/Hotfix

We recommend users to move to the latest version, RMM Central build 10.1.35 (Learn what's new!)

The SHA256 checksum hash value is dcad1fd7d0acfb0aaa4f764109bcbbe8

How do I find out my build number?

You can find the build number at the top right side corner of RMM Central product.

If your build number is Upgrade to Build Number UEM Build Number Monitoring Build Number SHA256 Checksum hash value
10.1.28 to 10.1.34 Download and upgrade to 10.1.35 . 10.1.2220.3 12.6.132 dcad1fd7d0acfb0aaa4f764109bcbbe8
10.0.8 to 10.1.27 Download and upgrade to 10.1.28 . 10.1.2138.15 12.6 351949567a3167d408fbbb4302a41c92
10.0.0 to 10.0.6 Download and upgrade to 10.0.7 . 10.1.2119.8 12.5.466 af5c9ce900f70355e496c673653b6bf8

Note
RMM Central can be upgraded to 10.1.35 build only after updating the system to 10.1.28.
RMM Central can be upgraded to 10.1.28 build only after updating the system to 10.0.7.

PPM Installation Steps

ManageEngine RMM Central service pack contains two components to be updated. The service pack is provided as a .zip file which contains two PPM files for RMM UEM and RMM Monitoring respectively. These ppms need to be applied based on the build numbers of UEM and Monitoring components.

  1. Conditions to be checked
  2. Prerequisites
  3. Instructions to Apply Service Packs/Hot Fixes for UEM component
  4. Instructions to Apply Service Packs/Hot Fixes for Monitoring component
  5. Automatic updating of Probe Servers

Conditions to be checked

  1. Check & note the build versions of UEM and Monitoring components from the product console.
  2. If the build number for each component is less than the mentioned number, that particular PPM needs to be updated.
    For example, if the UEM component build number is less than 10.1.2127.1, UEM component of 10.1.5 zip needs to be updated.
  3. The latest PPMs cannot directly be applied, unless the previously released UEM and Monitoring builds are updated and within the mentioned conditions.

Prerequisites

  • Take a backup of the RMM Central installation directory (/RMMCentral_Server) to avoid any data loss during the upgrade process.
  • If you have installed RMM Central Server on Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012 or Windows 2012 R2 you should login as a default administrator before running the Update Manager tool.
  • Ensure that either your RMM Central installation directory or the RMM Central Directory folder in the system on which the RMM Central database is running is not scanned by the anti virus.
  • If the RMM Central Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
  • If RMM Central is installed on a virtual machine, take a VM snapshot of the Central and all probes.
  • Stop the ManageEngine RMM Central Server and ManageEngine RMM Monitoring Central Service under services.msc
  • Instructions to Apply Service Packs/Hot Fixes (RMM UEM)

    Instructions to Apply Service Packs/Hot Fixes (RMM Monitoring)

    Smart Update (Automatic updating of Probe Servers)

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