User Logon Reports generated are empty

Problem

User Logon Reports, when generated, show no data. Unable to get the user login details.

Cause

User Logon Reports may show no data due to one or more of the following reasons:

1. Agent is not installed on client machines
2. User Logon Reports settings are not enabled
3. Presence of Multiple RMM Central server Installations (Agent might be pointing the wrong server)
4. Obstruction by firewall running on the RMM Central Server
5. Intervention by security software
6. First time logon after agent is installed
7. Users do not login to the domain
8. The domain is managed as a workgroup

Resolution

Agent is not installed on client machines

RMM Central Agent might not have been installed in all computers within the defined scope.Verify whether the RMM Central Agents are installed in the client systems that are specified in the Scope of Management. If no, then install the agents in the client machine and try again. Refer to our online help for more information related to Agent Installation.

User Logon Reports settings is not enabled

If User Logon Reports is not enabled, the reports generated will contain null values. Enable the User Logon Reports.

Multiple RMM Central server installations

Maintain only a single RMM Central server in your network and remove any additional ones to avoid this error.

To find the presence of additional servers, check Server IP address from the RMM Central Agent Tray icon in the client machine. In case the tray icon is disabled, then Go to Start --> Run --> <type> regedit and move to the location: HKEY_LOCAL_MACHINE\SOFTWARE\AdventNet\DesktopCentral\DCAgent\ServerInfo. You can check the DCServerIPAddress and DCServerName at this location. A different IP Address shows the presence of a multiple RMM Central servers.

Obstruction by Firewall running on client machines

Check for any firewall running in the machine where RMM Central is installed. It might block the status update messages that come from client machines. Add the RMM Central Port (default 8090) to the exceptions list. Steps include:

1. Go to Start and select Control Panel.
2. Select Windows firewall. This opens the Windows firewall window.
3. Select the Exceptions tab and click on Add Port.
4. Add the port name and port number here.
5. Add Port 8090 or your RMM Central Server port for HTTP and Port 8091 or your RMM Central Port for HTTPS.
6. Click OK.

Intervention by security software

Security software like Symantec or McAfee that are running on client machines may block agent communication with the RMM Central server. Stop the security software and try again.

First logon after Agent installation

First logon after the RMM Central agent installation in the client machines will not reflect in the report. Only subsequent logins will be tracked.

Users do not login to the Domain

User Logon reports are available only when the users login to the Windows domain. If the users login as a local user (this computer) or when they login to the workgroup, they do not get tracked

The domain is managed as a workgroup

User Logon reports for workgroup is supported only for customers running RMM Central build # 91022 or later versions.

If RMM Central build is lesser than # 91022, then user logons details for Workgroup users will not get tracked.

Applies to: User Logon Reports, User Logon Information, Computer Logon Details, User Logon History

Keywords: Windows User Logon Reports, Computer Logon Reports, User Logon History, Computers with no user logon, User login time