Notification Templates

    A Notification Template creates message ManageEngine SecureAI sends when a governance request reaches an important stage. SecureAI provides templates with the usual request outcomes. Add your own message when a team, application, or particular outcome requires different phrasing, recipients, or delivery route. Select a template on the governance assigning rule, and attach it to the correct stage.

    Prerequisites

    • Log in under a role that includes the Notification Template task. The default Super Admin and Governance Manager roles both carry it.
    • Configure the email server, the SMS gateway, or both under Server Settings to match how the template shouldbe sent.
    • Set up the governance assigning rule that the template will be attached to.
    Note:
    • A saved template does not notify anyone until a governance-assigning rule selects it against a request stage.
    • Templates only cover governance workflow requests, notably the failed and the successful outcome.
    • You cannot duplicate a template; a second template covering the same outcome must be built from scratch.

    Working with notification templates

    Every notification template in your organization is listed on this page. You can:

    1. Click the Edit icon to revise a template.
    2. Click the Delete icon to remove a template.
    3. Click the Preview Email icon for a recipient view, with the macros shown as written rather than resolved.
    4. Click Create New Template to add a template of your own.
    5. Click Notification History to review what SecureAI has already sent via email and SMS.