Ask Zia

Introduction

Zia is a virtual assistant integrated with DEX Manager Plus that helps users interact with the product using natural language. It provides product-related assistance, generates Sensors, Remote Actions, and Workflows, summarizes device timelines, provides diagnostic insights, and retrieves live device data through DEX Live Telemetry.

This guide walks you through how to enable Zia, explore its capabilities, and get the most out of it.

Enabling Zia

1. Zia can be enabled by individual users who have at least Sensor Write, Workflow Write, or Endpoint Intelligence Write permission in DEX.
2. Navigate to Admin > Zia Configuration and click Enable Zia on the welcome page.
3. On the Configure Zia page, choose Zoho Credits or Bring Your Own Key (BYOK) and accept the Terms of Use.
4. On the next page, configure the available Zia features, such as Workflow Generator, Sensor Generator, Timeline Analyzer, and DEX Diagnostics.
5. Once configuration is complete, access Zia across supported DEX modules to generate automation artifacts, analyze device timelines, obtain diagnostic insights, retrieve live device data, and obtain product-related assistance.

Using Ask Zia

The following screens show how Ask Zia is enabled and configured in DEX Manager Plus.

AI Features in DEX Manager Plus

Managing endpoints involves navigating across multiple areas, and manual tasks can be time-consuming and error-prone. Once Zia is enabled, it provides intelligent assistance across the following areas. These capabilities are available based on the user's role permissions.

• Sensor Generator (Required Role: Sensor Write): Create new sensors from scratch using natural language prompts, eliminating the need to configure data collection parameters manually.
• Custom Script Generation (Required Role: Script Deployment Full Control): Generate ready-to-deploy custom endpoint management scripts instantly using natural language prompts, reducing manual scripting effort.
• Workflow Generator: Create automation workflows effortlessly using simple natural language prompts, without manual configuration.
• Alert Profile Creation Assistance: Create alert profiles in natural language by describing the issue conditions, thresholds, and device impact you want to monitor.
• Timeline Analyzer: Analyze device timeline events and receive AI-generated summaries, enabling IT teams to quickly understand the sequence of events leading to an issue and make informed decisions.
• DEX Diagnostics: Get AI-powered explanations for exception codes and faulting modules in DEX insights, helping IT teams understand application crashes and identify likely causes faster.
• Knowledge Assist: Ask product-related questions in natural language and receive accurate, context-aware responses from DEX documentation — without leaving the console.
• DEX Live Telemetry: Retrieve current data from managed devices on demand using natural-language queries across more than 50 battery, network, storage, boot, and performance variables.

Sample Queries

Here are some example prompts you can try with Ask Zia:

• Create an alert when CPU or memory usage is high
• Create an alert when boot is slow or too many apps start up

Zia Knowledge Assist

Zia Knowledge Assist is an AI-powered assistant that helps IT teams quickly find answers to product-related questions using DEX documentation.

Instead of manually searching through documentation, users can ask questions in natural language and receive accurate, context-aware responses about DEX features, configurations, workflows, sensors, scripts, and related capabilities.

Here are some example questions you can ask Zia Knowledge Assist:

• "How do I create a sensor to monitor disk space?"
• "What workflow stages are available in DEX?"
• "How do I deploy a workflow to a device group?"

FAQ

Who will have access to Zia?

Users with at least Sensor Write, Workflow Write, or Endpoint Intelligence Write permission in DEX can enable Zia. Each user must configure Zia and accept the Terms of Use. Access to individual capabilities depends on the user’s role permissions.

What data will be shared with OpenAI and which model is used?

Only the user's prompt (query text) is shared with OpenAI. It uses the GPT-4o Mini model.

How to handle credit limit exceeded case?

Each organization is allocated 10,000 credits. Credits are calculated based on the number of input and output tokens per query. To keep usage aligned with AI pricing, credit limits are enforced. You can contact DEX Manager Plus support to request an increase in your credit limit.

Supported Data Centers for Zia's AI Features

Zia's AI capabilities are available only in the following data centers: US, Canada, India, Australia, and Japan.