Migrate devices from other MDM vendors

If you're looking to switch between MDM solutions, we've got you covered. ManageEngine's Mobile Device Manager Plus is an MDM solution that supports managing Apple, Android, Windows and Chrome devices. It offers a wide range of features to ensure that your organization's data is secured. From basic functionality restrictions to advanced management capabilities, you can be rest assured that your corporate and BYOD mobile devices are managed efficiently over-the-air. To migrate devices from your current MDM to Mobile Device Manager Plus, your current MDM vendor needs to support certain APIs.

Supported Vendors

• Cisco Meraki
• IBM MaaS360
• VMWare AirWatch/Workspace One/Omnissa
• Ivanti MobileIron
• Jamf
• Microsoft Intunes

To migrate devices from any other MDM vendors apart from the ones specified above, contact support. We will confirm the possibility of migration depending on the API' availability of your current MDM vendor.

Overview of Onboarding methods, conditions, device types.

This table is applicable only when you are migrating devices from another MDM vendor, to Mobile Device Manager Plus or Endpoint Central. It summarizes the types of devices that can be migrated, with or without data loss (factory reset).

Device Type	Migration without a factory reset	Enrollment method(s) to use
Supervised iOS devices		Device Enrollment option includes: Apple Business Manager or Apple Configurator. A 'Web Shortcut' generated by the UEM Migration Tool*
Unsupervised iOS devices		Device Enrollment option includes: Invite Enrollment or Self Enrollment A 'Web Shortcut' generated by the UEM Migration Tool
Corporate Samsung devices		For devices running Android 10 or below versions: You must uninstall the existing MDM profile before starting the onboarding process. These devices can be onboarded using a custom APK (available for Android 10 and below), which you will need to request from support. For devices running Android 11 or above: You need to perform a factory reset and enroll the devices through Knox enrollment.
Corporate Non-Samsung devices		Factory reset the devices and enroll them using any of these methods: EMM token enrollment (QR code enrollment) Zero Touch Enrollment (ZTE) Android Debug Bridge enrollment(Factory reset is not required for migration. However, you must first remove the existing MDM profile from the device before beginning the process)
COPE/BYOD Samsung devices		Enrollment using invites or Self Enrollment

Note:

• The devices can be migrated only if your current MDM vendor provides the required APIs.
• If you are migrating from another MDM vendor's solution, and want more information on how to save existing data and begin managing devices with Mobile Device Manager Plus, contact support.
• If the device was Supervised(*), the Supervision will be retained even after moving the device into MDM.
• Even if the device was enrolled using Apple Business Manager, the MDM profile will be removable from the device after migration. You need to reset enroll devices using ABM to ensure mandatory management.
• If you choose to migrate your Apple devices by distributing the WebShortcut as mentioned, users will be able to remove the MDM management profile.

Migrate Devices using UEM Migration Tool (Web-Shortcut)

• Steps to Migrate iOS/iPadOS devices

1. 1. Contact support to obtain the UEM Migration tool and the detailed steps.
   2. After generating the Web Clip URL using the UEM Migration Tool, create a Web Clip profile in your current MDM and deploy it to test devices.
   3. Once deployed, a Web shortcut labeled "MDM Migration" (or as customized by your IT admin) will appear on the device(s).
   4. Open the Web shortcut and click Begin to start the process..
   5. The existing MDM profile will be removed, and the Mobile Device Manager Plus management profile will be downloaded automatically. For detailed instructions, refer our Device Migration Guide.

Android Device Migration

1. Migrating Samsung Devices (Android 10 or Below): Migration is possible without a factory reset by using the custom APK file . Follow the below steps to initiate the migration process:
   • Collect the Custom APK: Contact support to obtain the custom apk file.
   • Push the ME MDM App: Log in to the ME MDM Console. Distribute the ME MDM app to target devices.
   • Enroll Devices: On each device, open the ME MDM app and follow the prompts to enroll.
   • Complete Migration: Verify the enrolled devices appeared in MDM Console. Remove them from the old MDM. Assign users and start managing them in MDM.
2. Migrating Non-Samsung Devices or Samsung (Android 11+): Factory reset required (except Samsung Android 10 or below).
   1. Device Owner (Corporate-Owned, Full Control) : For company-owned devices needing full management follow the below steps:
      
      • Factory reset the device.
      • Enroll using one of these methods:
        1. Zero Touch Enrollment
        2. EMM Token Enrollment
        3. NFC Enrollment
        4. ADB Enrollment
      • If facing any issues, Contact MDM Support with the Number of devices need to be migrated and Android OS versions
   2. Profile Owner (BYOD or Personal Devices): For employee-owned devices (no reset needed):
      • Remove the old Work Profile: Users must uninstall the previous MDM’s work profile.
      • Enroll in MDM: Send an Invite Enrollment or share the Self-Enrollment URL. Users need to follow the prompts to set up a new Work Profile.

Points to note after device migration

These are applicable only after the migration process is successfully completed

• ABM Apps Migration : To integrate Mobile Device Manager Plus with Apple Business Manager (ABM), you need to create a new location token in your destination server, and then click on Sync Apps. This location token needs to be created as a duplicate of your existing Apple Business Manager account.
• Managed Google Play apps Migration : To configure Managed Google Play, remove your Google account from the previous MDM and configure it with Mobile Device Manager Plus. The same process applies if you have set up Managed Google Play using a Google Workspace account. (Remove the existing Workspace account and add it to the MDM console)
• Migrating Organization settings and App: While apps cannot be migrated from other MDMs, the organization's location token can be associated with Mobile Device Manager Plus. Additionally, the AFW account can be registered in the MDM Console to fetch the currently used apps.

• Managing Supervision After MDM Profile Removal: For Apple devices that have already been enrolled into Apple Business Manager, the previous MDM solution's MDM Profile can removed by the end users. However, the device will remain supervised by Mobile Device Manager Plus.

Frequently asked questions

1. Do I have to factory reset devices to migrate them to Endpoint Central or Mobile Device Manager Plus?
There is need for a factory reset depends on several factors, including : Device Platform, Operating System Version, Current Enrollment Type. For specific requirements, please consult our migration compatibility table or contact our support team with your device details for personalized assistance.

2. Is it possible to migrate devices from a MDM vendor that UEMS/MDM does not support migrating from?
If you want to migrate devices from any other MDM vendors apart from Cisco Meraki, IBM MaaS360, VMWare AirWatch/Workspace One/Omnissa, Ivanti MobileIron, Jamf, Microsoft Intunes, we can help with that as well. Kindly contact support for further assistance on device migration to Mobile Device Manager Plus.

3. If I am unable to completely erase data on the device(s), will I still be able to migrate them to MDM?
For Android device, devices can be migrated by removing the existing MDM and enrolling through  ADB Enrollment without performing a factory reset.