Active Directory bulk user modification

    Overview

    Apply changes to many user accounts at once instead of editing each account individually using ADManager Plus' Active Directory bulk user modification feature. The available actions span general account attributes, Exchange and mailbox settings, Exchange limits, and Terminal Services properties. Each action can target users selected by search or imported from a CSV file.

    This is used during routine administration and large-scale changes such as reorganizations, onboarding and offboarding waves, and policy rollouts, where the same change must be applied consistently across a defined set of users.

    How it works

    Every bulk modification action in this module follows the same general pattern:

    • The admin opens the specific management action page (for example, Profile Attributes, Group Attributes, or Move Users).
    • The action-specific inputs are configured. For Profile Attributes, this includes the home folder path, profile path, and logon script; for Group Attributes, this is the add, remove, or set primary group operation along with the target group; for Move Users, this is the destination OU; and so on. A few actions (including Unlock Users, Delete Users, and Restore Deleted Users) require no configuration and proceed directly to target selection.
    • The admin selects the source domain and can narrow down their selection to one or more OUs.
    • The target user accounts are identified through one of two common selection methods.
    • The admin selects the users from the resulting list and clicks Apply.
    • The change summary and the status of each user's modification are displayed for verification.

    Prerequisites

    • The technician account must have the rights to modify the targeted attributes for the selected users. For more details about the required permission, click here.
    • For Exchange and mailbox actions, the users' Exchange environment must be configured in the product.

    Common selection methods

    Every bulk action uses one of two methods to identify the target user accounts after the domain and (optionally) the OUs are selected. These methods are referenced from each action's steps below.

    Option 1: CSV import

    1. Import a CSV file containing the list of user accounts to be processed. A sample CSV file can be downloaded directly from the page for reference.
    2. After import, use the drop-down menu on the right side to select the LDAP attribute that should be used to match each CSV row to a user in Active Directory.

    Sample CSV format:

    name,givenName,sAMAccountName,displayName

    smith,smith,smithpaul,smithpaul

    Robert,Robert,RobertJig,RobertJig

    Option 2: Search

    Use the search field to find users by name or any supported identifier. To search for multiple users, enter their names separated by commas (e.g., John, Jane, Smith). To list every user in the selected domain or OU, click the Search button without typing anything in the search box.

    After either selection method, use the check boxes to select the specific user accounts to act on, then click Apply. The change summary and per-user status are displayed for review.

    General attributes Exchange tasks Exchange mailbox tasks Exchange limits Terminal services

    Reset Password

    Reset passwords for multiple user accounts at once, and force users to change their passwords during their next logon.

    Steps

    1. Navigate to Management > User Management > Reset Password.
    2. Set the password properties as required.
    3. Select the domain and search the users. Use Add OUs to limit the search to specific OUs.
    4. Import the user list from a CSV file, select users from the all users list, or type a user name.
    5. From the listed users, select the users to reset, and click Apply.

    Note: For the reset to succeed, the new password must comply with the organization's password policy.

    Unlock Users

    Unlock multiple user accounts at once that were locked due to bad logon attempts or account lockout settings.

    Steps

    1. Navigate to Management > User Management > Unlock Users.
    2. Select the domain in which the users are located. Use Add OUs to specify the OUs.
    3. List the users by importing a CSV file (then select the match attribute from the drop-down), or by using the Search option (leave the box blank to list all users).
    4. Select the users to unlock and click Apply.

    Profile Attributes

    Modify the logon script, profile path, and home folder of the selected users in bulk.

    Steps

    1. Navigate to Management > User Management > Profile Attributes.
    2. Select the option to change and specify the value in the text field.
    3. Select the domain and search for the users. Use Add OUs to limit the search to specific OUs.
    4. Import the user list from a CSV file, select users from the all users list, or type a user name.
    5. Select the users and click Apply.

    Note: The profile path need not be specified if it is a local path. The system supports v2, v5, and v6 Vista profile path formats. When the home folder or profile path is on a network share, the system will automatically grant the selected user Full Control permissions over the folder, subfolders, and files. The system handles both move and delete operations for the home folder, but does not copy any pre-existing permissions. The logon script must be located in the SYSVOL scripts directory of the domain controller.

    Custom Attributes

    Add or modify custom Active Directory attributes (present in the schema but not exposed in ADManager Plus) for the selected users in bulk.

    Steps

    1. Navigate to Management > User Management > Custom Attributes.
    2. Enter the LDAP Name and Value, then select the Data Type.
    3. List the users by importing a CSV file (then select the match attribute), or by using the Search option.
    4. Select the users and click Apply.

    Manage User Photos

    Manage user photos in Active Directory and Exchange: import or update photos for many users at once in bulk, or remove an individual user's photo.

    Steps

    1. Navigate to Management > User Management > Manage User Photos.
    2. (Optional) Narrow down the users list: Click Add OUs to filter users by specific OUs, or use the Locate user search box to find a specific user. By default, the search matches users based on the thumbnailPhoto attribute; click the underlined attribute name to switch to another attribute (exchangePhoto, thumbnailLogo, jpegPhoto, or photo).
    3. Click Import Photos, located above the users list.
    4. Import the photos in one of two ways: In the Import from a shared location tab, specify the path of the shared folder to upload all photos in it; or use the Select photos tab and Browse to import specific photos.
    5. For File name pattern to locate, the default pattern matches photos to users by Display Name (%displayName%). Click the edit edit icon to choose a different Active Directory attribute or specify a custom file name pattern.
    6. Click Import to fetch the photos. Imported photos can be resized before uploading.
    7. Select the users and click Save.

    Note: User photos can also be managed through user creation and modification templates by adding the User Photo attribute, and a single user's photo can be removed from the Select Photo window using the Remove option.

    Group Attributes

    Add users to groups, remove them from groups, set the primary group, or clear all group memberships in bulk.

    Steps

    1. Navigate to Management > User Management > Group Attributes.
    2. Configure the group changes:
      • To add users to a group, click + beside Add to group, select the group, and click OK.
      • To remove users from a group, click + beside Remove from group, select the group, and click OK. To remove users from every group they belong to, select Clear all Group Memberships.
      • To set the primary group, click + beside Set the primary group, select the group, and click OK.
    3. Select the domain. Use Add OUs to specify the OUs.
    4. List the users by importing a CSV file, or by using the Search option.
    5. Select the users and click Apply.

    Note: The group selection pop-up for Set the primary group lists only Security groups with Global scope, as required by Active Directory for a primary group. As a result, the number of groups shown there may differ from the pop-ups used for Add to group and Remove from group, which list groups of all types and scopes.

    Note: If all three options are configured together, they are executed in the following order: the primary group is set first, followed by removals, then additions. The overall operation status (success, partial, or failed) depends on whether each step completes without errors. If the same group is selected as both the primary group and in the remove list, the removal for that group may fail due to Active Directory's primary-group protection, resulting in a partially modified status.

    Move Users

    Move the selected user accounts to a different OU or container in bulk.

    Steps

    1. Navigate to Management > User Management > Move Users.
    2. For Select Container, click the + icon and choose the destination container. To create a new OU instead, click Create new OU, enter a name, and click Create; the new OU can then be selected as the destination container.
    3. Select the domain in which the users are located. Use Add OUs to specify the OUs.
    4. List the users by importing a CSV file (then select the match attribute), or by using the Search option.
    5. Select the users and click Apply.

    Move/Delete Home Folders

    Move or delete home folders and profile paths for the selected users in bulk, with the option to retain a copy in the original location.

    Steps

    1. Navigate to Management > User Management > Move/Delete Home Folders.
    2. Choose the action:
      • Move Home Folder: Select Move home folder to and specify the destination as a UNC path (\file-server\share). Select Retain a copy in the original location to keep a copy.
      • Move profile path: Select Move profile path to and specify the UNC path. Optionally retain a copy.
      • Delete HomeFolder: Select Delete Remote Home Folders.
      • Delete Profile Path: Select Delete Roaming Profiles.
    3. Select the domain (and OUs if needed) to locate the users.
    4. Specify the users using CSV Import or the Search option.
    5. Select the users and click Apply.

    Note: The system supports v2, v5, and v6 Vista profile path formats for both move and delete operations. Permissions are not copied when moving the home folder or profile path to the new location.

    Logon Hours

    Grant or restrict the hours during which the selected users can log on to the network in bulk.

    Steps

    1. Navigate to Management > User Management > Logon Hours.
    2. To set permitted or restricted hours, click Select Hours, enter the time frame in the From and To fields, select the days, then click Allow to permit logon or Deny to restrict it. Alternatively, click Allowed to grant round-the-clock access for every day of the week, or Deny to block access on all days of the week entirely.
    3. Select the domain and choose the OUs.
    4. Specify the users using Import CSV or by entering names separated by commas.
    5. Select the users and click Apply.

    Note: The results can be exported in HTML, CSV, CSVDE, PDF, XLS, or XLSX format.

    Enable/Disable Users

    Enable or disable multiple user accounts at once, and set account expiration dates.

    Steps

    1. Navigate to Management > User Management > Enable/Disable users.
    2. On the Modify Account Attributes of Users page, select the required enable/disable option, and use Account Expires to set an expiration date and time if needed.
    3. Select the domain. Use Add OUs to specify the OUs.
    4. Specify the users using CSV Import or the Search option.
    5. Select the users and click Apply.

    Delete Users

    Delete user accounts in bulk, with the option to configure a delete policy for associated folders.

    Steps

    1. Navigate to Management > User Management > Delete Users.
    2. Click Configure Delete Policy to specify additional user-related folders (such as roaming profiles and remote home folders) to remove during deletion.
    3. Select the domain. Use Add OUs to specify the OUs.
    4. List the users using CSV Import (then select the match attribute) or the Search option.
    5. Select the user objects to delete and click Apply to confirm the deletion.

    Note: Shared home folders and profiles are not deleted when the users are deleted.

    Restore Deleted Users

    Restore deleted user accounts from the Active Directory Recycle Bin in bulk.

    Steps

    1. Navigate to Management > User Management > Restore Deleted Users.
    2. On the Restore Users from Recycle Bin page, select the domain.
    3. Specify the user accounts to restore using the Search option or CSV Import.
    4. Click Apply to restore the users.

    Note: Accounts are restored with all attributes intact only on Active Directory 2008 R2 or later with the Recycle Bin feature enabled. On earlier versions, only the mandatory attributes are restored.

    Enable/Disable/Delete Skype (Lync) Users

    Enable, disable, or delete Skype for Business/Lync for the selected users in bulk.

    Configure the following:

    • Select Action: Choose Enable, Disable, or Delete.
    • Choose a Skype for Business/Lync server: Select the server on which the action is performed.
    • SIP URI Format: Choose the format used to build each user's SIP URI (for example, sip:%mail%).

    Steps

    1. Navigate to Management > User Management > Enable/Disable/Delete Skype (Lync) Users.
    2. From the Select Action drop-down menu, choose Enable, Disable, or Delete.
    3. Select the Skype for Business/Lync server and set the SIP URI Format.
    4. Under the Show Users List section, select the domain. Click Add OUs to limit the scope to specific OUs.
    5. For Find the users, choose Enter name(s) to search (separate names by commas, or leave this field blank to list all users) or CSV Import to import a user list.
    6. Click Search.
    7. From the listed users, select the users to modify and click Apply.

    Modify Skype (Lync) Policies

    Assign Skype for Business/Lync policies (conferencing, telephony, and archiving) to the selected users in bulk.

    Steps

    1. Navigate to Management > User Management > Modify Skype (Lync) Policies.
    2. On the Modify Skype (Lync) Policies page, select the policies and choose the desired policy under each category: Conferencing policy, Telephony policy, and Archiving policy.
    3. Select the domain. Use Add OUs to specify the OUs.
    4. Specify the users using CSV Import or the Search option.
    5. Select the users and click Apply.

    Contact Attributes

    Modify the contact details of the selected users (such as telephone, email, phone, and IP phone) in bulk.

    Steps

    1. Navigate to Management > User Management > Contact Attributes.
    2. Enter the values for the contact attributes. The email format and domain suffix options available in the Email field are based on the naming formats configured under Admin > Custom Settings > Naming Formats.
    3. Select the domain. Use Add OUs to specify the OUs.
    4. List the users by importing a CSV file (then select the attribute to match on), or by using the Search option.
    5. Select the users and click Apply.

    Address/Organization Attributes

    Modify the address and organization details of the selected users (such as Title, Department, Company, Street, City, and more) in bulk.

    Steps

    1. Navigate to Management > User Management > Address/Organization Attributes.
    2. Select the option to change and specify the value in the text field.
    3. List the users using CSV Import (then select the match attribute) or the Search option.
    4. Select the users and click Apply.

    Note: The options available for Title, Department, and Company are based on the dependent attribute configuration set up in the Admin tab. Find more details here.

    Naming Attributes

    Modify the format of the users' Names, Display Names, Logon Names, and SAM Account Names in bulk.

    Steps

    1. Navigate to Management > User Management > Naming Attributes.
    2. Select the name format from the given options, or click Create your own format to define a custom format in Admin > Custom Settings > Naming Formats. For the Logon Name, the domain suffix can also be selected from the drop-down.

      Note: Clicking Create your own format will navigate away from this page. Unsaved changes will be lost.

    3. List the users using CSV Import (then select the match attribute) or the Search option.
    4. Select the users and click Apply.

    Note: Changing the name format changes the name of the existing user accounts while leaving their other properties unaltered. Changing the logon name or SAM account name may cause duplication if an account with the same name already exists.

    User Workstations

    Control the list of workstations the selected users can or cannot log on to in bulk.

    Steps

    1. Navigate to Management > User Management > User Workstations.
    2. Select Allow all computers to permit logon to all computers, or Allow selected computers to restrict logon to specific computers, then add or remove computers as needed.
    3. Select the domain and search the users. Use Add OUs to limit the search to specific OUs.
    4. List the users using CSV Import (then select the match attribute) or the Search option.
    5. Select the users and click Apply.

    Inheritable Permissions

    Allow or restrict the selected users from inheriting permissions from their parent objects in bulk.

    Steps

    1. Navigate to Management > User Management > Inheritable Permissions.
    2. Select Allow inheritable permissions from the parent object to propagate to this object to allow inheritance, or leave it unchecked to restrict it.
    3. List the users using CSV Import (then select the match attribute) or the Search option.
    4. Select the users and click Apply.

    Exchange Features

    Bulk enable or disable Exchange client-access features and protocols for the selected users. This is useful for protocol hardening (such as disabling POP3 and IMAP4 across a set of mailboxes) or for enabling a feature like Outlook Web Access for a group of users in one action.

    Each feature is set through a drop-down with three values: N/A (leave the current setting unchanged), Enabled, or Disabled. The features available are Outlook Web Access, IMAP4 Protocol, POP3 Protocol, MAPI Protocol, Outlook Mobile Access (applies to Exchange 2003), and Exchange ActiveSync/User Initiated Synchronization.

    Steps

    1. Navigate to Management > User Management > Exchange Features.
    2. For each feature, select Enabled or Disabled to change it, or leave it as N/A to keep the current setting.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Set Mailbox Rights

    Grant or deny mailbox-level permissions on the selected users' mailboxes in bulk. Each permission entry specifies who is granted access and what access, and multiple entries can be applied in a single action.

    Each row in the permissions table configures one entry:

    • Type: Allow or Deny.
    • Name: The trustee the permission applies to (a specific user or group, or a macro such as %userName%).
    • Permission: The mailbox right being granted or denied, for example Read Permissions.
    • Applies to (Exchange 2003 only): The scope of the permission, such as This Object and Sub-Containers.
    • Auto-map shared mailbox users to Outlook profiles: True or False, controlling whether the mailbox is automatically mapped into the trustee's Outlook profile.

    Use Add More Permissions to add another entry, and the action icons on each row to disable or delete an entry.

    Steps

    1. Navigate to Management > User Management > Set Mailbox Rights.
    2. Configure the permission entry (Type, Name, Permission, Applies to, and the auto-map option). Click Add More Permissions to add further entries.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Modify SMTP Address

    Add or remove proxy (SMTP) addresses for the selected users in bulk. This is useful when a domain change, rebranding, or alias policy requires updating email addresses across many mailboxes at once.

    Configure the following:

    • User type: Choose Mailbox Enabled Users or Mail Enabled Users.
    • Proxy Address: The list of SMTP (proxy) addresses to apply. Use the + icon to add an address and the x icon to remove one.
    • Target Address: Available only for Mail Enabled Users; specify the target SMTP address in the format SMTP:"%username%"@domain.com.

    Steps

    1. Navigate to Management > User Management > Modify SMTP Address.
    2. Select the user type: Mailbox Enabled Users or Mail Enabled Users.
    3. For Proxy Address, use the + icon to add an SMTP address or the x icon to remove one. If Mail Enabled Users is selected, you can also specify the Target Address in the format SMTP:"%username%"@domain.com (optional).
    4. Under Show Users List, select the Domain. Click Add OUs to limit the scope to specific OUs.
    5. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    6. Click Search.
    7. From the listed users, select the users to modify and click Apply.

    Exchange Offline Address Book

    Assign an Exchange Offline Address Book (OAB) to the selected users in bulk. The OAB determines the address list that Outlook clients download for offline use.

    Configure the following:

    • Exchange Offline Address Book: Select the OAB to assign from the drop-down. The drop-down lists the offline address books available in the environment, and shows No Offline Address Books Available when none are configured.

    Steps

    1. Navigate to Management > User Management > Exchange Offline Address Book.
    2. From the Exchange Offline Address Book drop-down, select the offline address book to assign.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Exchange Policies

    Assign Exchange 2016/2013/2010 policies and Unified Messaging (UM) settings to the selected users in bulk. This is useful for applying consistent compliance and client-access policies (retention, sharing, ActiveSync) across a set of mailboxes in one action.

    Each policy drop-down defaults to [No Policy], which leaves the current assignment unchanged. The policies are:

    • Sharing Policy
    • Role Assignment Policy
    • Retention Policy
    • ActiveSync Policy

    Under UM Policy Settings, configure UM:

    • UM Policy: The UM mailbox policy to assign.
    • PIN: The UM PIN for the users.
    • Extension: The UM extension.
    • Require the user to reset their PIN the first time they sign in: Forces a PIN reset on the user's first sign-in.

    Steps

    1. Navigate to Management > User Management > Exchange Policies.
    2. Select the policies to apply from the Sharing Policy, Role Assignment Policy, Retention Policy, and ActiveSync Policy drop-downs. Leave a drop-down on [No Policy] to keep the current assignment.
    3. Under UM Policy Settings, select a UM Policy and, if needed, enter the PIN and Extension, and select Require the user to reset their PIN the first time they sign in.
    4. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    5. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    6. Click Search.
    7. From the listed users, select the users to modify and click Apply.

    Create/Archive User Mailbox

    Create Exchange user mailboxes and enable archive mailboxes for the selected users in bulk. This is useful during onboarding to provision mailboxes for many new users at once, or to enable in-place archives across a set of existing mailboxes.

    Configure the following:

    • Mail Alias Name: Select a format for the mailbox alias, or click Create your own format to define one.
    • Choose an Exchange Server: The Exchange server on which the mailboxes are created.
    • Choose a Mailbox Store: The mailbox database (store) in which the mailboxes are created.
    • Create User Mailbox: Select to create a new mailbox for the users.
    • Enable Archive Mailbox: Select to enable an archive mailbox (applies to Exchange 2019/2016/2013/2010 user mailboxes).

    Steps

    1. Navigate to Management > User Management > Create/Archive User Mailbox.
    2. Select a Mail Alias Name format, or click Create your own format to define one.
    3. Select the Exchange Server and the mailbox store where the mailboxes are created.
    4. Select Create User Mailbox to create new mailboxes, Enable Archive Mailbox to enable archives, or both.
    5. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    6. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    7. Click Search.
    8. From the listed users, select the users to modify and click Apply.

    Disable/Delete User Mailbox

    Disable or delete the Exchange mailboxes of the selected users in bulk. This is useful during offboarding to remove mailbox access for departed users, or to clean up mailboxes that are no longer needed.

    Configure the following:

    • Choose an Exchange Server: The Exchange Server hosting the mailboxes.
    • Choose a mailbox store: The mailbox database (store) where the mailboxes reside.

    Steps

    1. Navigate to Management > User Management > Disable/Delete User Mailbox.
    2. Select the Exchange Server and the mailbox store where the mailboxes reside.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Migrate Mailbox

    Move the selected users' mailboxes to a different Exchange Server and mailbox database in bulk. This is useful when consolidating or rebalancing mailboxes across servers, or when migrating users to a new Exchange Server.

    Configure the following:

    • Target Exchange Server: The Exchange Server the mailboxes are moved to.
    • Target Mailbox Database: The mailbox database (store) on the target server that receives the mailboxes.

    Steps

    1. Navigate to Management > User Management > Migrate Mailbox.
    2. Select the Target Exchange Server and the Target Mailbox Database.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Auto Reply

    Configures automatic replies (e.g., out of office) for the selected users' mailboxes in bulk. This is useful for setting consistent away messages across a team during a planned closure, or for clearing automatic replies for many users at once.

    Configure the following:

    • Select Send automatic replies to turn on automatic replies, or Do not send automatic replies to turn them off.
    • When sending replies, compose the message on the Inside the Organization and Outside the Organization tabs using the rich-text editor. Separate messages can be set for internal and external senders.
    • Send replies only during this time period: Select this option to limit automatic replies to a specified start and end time.

    Steps

    1. Navigate to Management > User Management > Auto Reply.
    2. Select Send automatic replies or Do not send automatic replies.
    3. If sending replies, enter the reply message on the Inside the Organization and Outside the Organization tabs. Optionally, select Send replies only during this time period and set the start and end time.
    4. Select the domain from the Select Domain drop-down menu. The users in the domain are listed below.
    5. Use the Search box to locate users, or click Import CSV to import a user list.
    6. Select the users to modify and click Apply.

    Enable Remote Mailbox

    Enable a remote mailbox for the selected users in bulk. A remote mailbox keeps the user object on-premises while the mailbox resides in Exchange Online, which is the typical arrangement in an Exchange hybrid deployment. This is useful for provisioning cloud mailboxes for many on-premises users at once.

    Configure the following:

    • Mail Server: The Exchange Server used to enable the remote mailbox.
    • Enable archive for remote mailbox: Select this option to also enable an archive for the remote mailbox.
    • Remote routing address: Choose an alias format and the remote routing domain (for example, the tenant's onmicrosoft.com domain) that the mailbox routes to.
    • Additional E-mail Addresses: Use the + icon to add more addresses and the x icon to remove them.
    • Automatically update e-mail addresses based on e-mail policy: Select to let the email address policy manage the addresses automatically.

    Steps

    1. Navigate to Management > User Management > Enable Remote Mailbox.
    2. Select the Mail Server.
    3. Select Enable archive for remote mailbox (optional).
    4. Set the Remote routing address by choosing an alias format and the remote routing domain.
    5. In Additional E-mail Addresses, use the + icon to add addresses or the x icon to remove them. Select Automatically update e-mail addresses based on e-mail policy to let the email policy manage addresses.
    6. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    7. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    8. Click Search.
    9. From the listed users, select the users to modify and click Apply.

    Naming Attributes

    Modifies the Exchange naming attributes of the selected users in bulk: the email alias, the simple display name, and visibility in Exchange address lists.

    Configure the following:

    • Email Alias: select a format for the email alias, or click Create your own format to define one.
    • Simple Display Name: select a format for the simple display name.
    • Hide from Exchange address lists: leave as N/A to keep the current setting, or choose whether the users are hidden from Exchange address lists.

    Steps

    1. Navigate to Management > User Management > Naming Attributes.
    2. Select an Email Alias format, or click Create your own format to define one.
    3. Select a Simple Display Name format.
    4. For Hide from Exchange address lists, leave N/A to keep the current setting, or choose the desired option.
    5. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    6. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    7. Click Search.
    8. From the listed users, select the users to modify and click Apply.

    Delivery Options

    Modify the Exchange delivery options of the selected users in bulk: send-on-behalf and send-as permissions, recipient limits, and mail forwarding.

    Configure the following:

    • Send on behalf: Select to grant Send on Behalf permission, then use the + and x icons under Grant this permission to to add or remove the trustees.
    • Send As: Select to grant Send As permission, then use the + and x icons under Grant this permission to to add or remove the trustees.
    • Recipient Limits: Select to set a recipient limit, then choose Use default limit or Maximum recipients and enter the maximum number.
    • Forward mails to: Select to configure email forwarding, then choose None or Forward to, and specify the forwarding address. Select Deliver message to both forwarding address and mailbox to also keep a copy in the mailbox.

    Steps

    1. Navigate to Management > User Management > Delivery Options.
    2. Configure the required options: Send on behalf, Send As, Recipient Limits, and Forward mails to.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Storage Limits

    Modify the mailbox storage limits and deleted-item retention settings of the selected users in bulk.

    Configure the following:

    • Storage Limits: Select to set storage limits. Choose Use default storage limits, or clear it and set the thresholds that apply when a mailbox exceeds the indicated size: Issue warning at (MB), Prohibit send at (MB), and Prohibit send & receive at (MB).
    • Deleted items retention: Select to set retention. Choose Use mailbox store defaults, or uncheck the box to set Keep deleted items for a number of days. Select Do not delete the messages permanently until the store has been backed up to retain deleted items until the next backup.

    Steps

    1. Navigate to Management > User Management > Storage Limits.
    2. Configure Storage Limits and Deleted items retention as required.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Delivery Restrictions

    Modify the Exchange delivery restrictions of the selected users in bulk: which senders are accepted or rejected, message size limits, and sender authentication.

    Configure the following:

    • Accept messages from: Set accepted senders, then choose All Senders or Senders in the following list and use the + and x icons to manage the list.
    • Reject messages from: Select to set rejected senders, then choose No Senders or Senders in the following list and use the + and x icons to manage the list.
    • Sending Message Size (KB): Select to set a sending size limit, then choose Use default limit or Max size(KB) and enter the size.
    • Receiving Message Size (KB): Select to set a receiving size limit, then choose Use default limit or Max size(KB) and enter the size.
    • Requires that all senders are authenticated: Select to require sender authentication, then choose Yes or No from the drop-down.

    Steps

    1. Navigate to Management > User Management > Delivery Restrictions.
    2. Configure the required restrictions: accepted and rejected senders, message size limits, and sender authentication.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Dial-in or VPN Properties

    Modify the dial-in or VPN (remote access) properties of the selected users in bulk.

    Steps

    1. Navigate to Management > User Management > Modify Dial-in or VPN Properties.
    2. Select the required Remote Access Permission: Allow, Deny, or Apply Remote Access Policy.
    3. Select the domain and specify the users by name search or CSV Import.
    4. Select the users and click Apply.

    Move/Delete Home Folders

    Move or delete Terminal Services home folders and profile paths for the selected users in bulk, with the option to retain a copy in the original location.

    Steps

    1. Navigate to Management > User Management > Move/Delete TS Home Folders.
    2. Choose the action:
      • Move TS Home Folder: Select Move TS Home Folder To and specify the destination as a UNC path (\file-server\share). Optionally select Retain a copy in the original location.
      • Move TS Profile Path: Select Move TS Profile Path To and specify the UNC path. You can also choose to retain a copy.
      • Delete TS Home Folder: Select Delete TS Remote Home Folders.
      • Delete TS Profile Path: Select Delete TS Roaming Profiles.
    3. Select the domain (and OUs) in which you'd like to locate the users.
    4. Specify the users using CSV Import or the Search option.
    5. Select the users and click Apply.

    Terminal Services Profile

    Modify the Terminal Services home folder and profile path of the selected users in bulk.

    Steps

    1. Navigate to Management > User Management > Terminal Services Profile.
    2. Specify the Terminal Services home folder and profile path.
    3. List the users using CSV Import (then select the matching attribute) or the Search option.
    4. Select the users and click Apply.

    Note: The profile path need not be specified if it is a local path. When the home folder or profile path is on a network share, the system will automatically grant the selected user Full Control permissions over the folder, subfolders, and files, but will not copy any preexisting permissions.

    Terminal Services Remote Control

    Enable or disable remote control and related options for the selected users' Terminal Services sessions in bulk.

    Steps

    1. Navigate to Management > User Management > Terminal Services Remote Control.
    2. Specify the remote control attributes as required.
    3. Select the domain and search the users. Use Add OUs to limit the search to specific OUs.
    4. Select the users and click Apply.

    Terminal Services Sessions

    Configure Terminal Services session limits and reconnection behavior for the selected users in bulk.

    Configure the following:

    • End disconnected session: Select to set the time after which a disconnected session ends, then choose the duration (the default is Never).
    • Active session limit: Select to set the maximum duration of an active session, then choose the duration (the default is Never).
    • Idle session limit: Select to set the time after which an idle session is ended, then choose the duration (the default is Never).
    • When session limit is reached or connection is broken: Choose Disconnect from session or End session.
    • Allow reconnection: Choose From any client or From originating client only.

    Steps

    1. Navigate to Management > User Management > Terminal Services Sessions.
    2. Configure the session limits and reconnection options as required.
    3. Under Show Users List, select the domain. Click Add OUs to limit the scope to specific OUs.
    4. For Find the users, choose Enter name(s) to search (enter names separated by commas, or leave the field blank to list all users) or CSV Import to import a user list.
    5. Click Search.
    6. From the listed users, select the users to modify and click Apply.

    Terminal Services Environment

    In bulk, you can set the program that starts, set the start folder when the selected users log on to Terminal Services, and set the client device options.

    Steps

    1. Navigate to Management > User Management > Terminal Services Entertainment.
    2. Specify the program to be started and the start folder.
    3. Set the client device options (Connect client drives at logon, Connect client printers at logon, and Default to main client printer) to Yes or No as required.
    4. Select the domain and search the users. Use Add OUs to limit the search to specific OUs.
    5. Select the users and click Apply.

    Tips

    • Before applying a modification to hundreds of accounts, run it against a small set (a short search result or a CSV file containing only a few rows) and review the change summary and status. This catches errors in attribute values or scoping before they affect everyone.
    • Use the Add OUs option to confine a modification to the intended OUs rather than the entire domain. This matters most for irreversible management actions such as Delete Users or Disable.
    • To review a history of changes made by help desk technicians, use the Audit Logs feature under the Delegation tab.
    • Bulk modifications can also be triggered automatically using Event-driven Automation.