Endpoint Central MSP (formerly Desktop Central MSP)
Integrate ServiceDesk Plus MSP with Endpoint Central MSP (formerly Desktop Central MSP) to take control of desktops and mobile devices from your service desk. Take advantage of software deployment, patch management, profile management, and remote control—now available in a single console.
Stay one step ahead, in terms of your networks and operations, with proactive fault detection and instant outage alerts available through ServiceDesk Plus MSP's OpManager integration. Minimize risks to enhance service desk performance.
Computer telephony integration
Boost customer support using the computer telephony integration with ServiceDesk Plus MSP. Whether it's routing calls automatically, generating call reports, or creating interactive voice responses (IVR), this integration lets you take customer support to the next level.
Take advantage of ServiceDesk Plus MSP's integration with Applications Manager to track and monitor databases, servers, ERPs, and more across physical, virtual, and cloud environments.
Sync accounts, work log types, and work log time periods between ServiceDesk Plus MSP and QuickBooks to prevent dual entries in accounting and simplify billing.
Improve your business intelligence to get the best of your service desk by accessing KPIs and metrics with ServiceDesk Plus MSP's Analytics Plus integration. The powerful reporting capabilities give you greater insights into your IT service desk operations without the need to write complex database queries.
Keep customer information up-to-date and stay on top of your support activities by importing new accounts and requesters automatically from Zoho CRM to ServiceDesk Plus MSP.
Zoho Books and Zoho Invoice
Integrate ServiceDesk Plus MSP with Zoho Books, the easy-to-use accounting tool to manage accounts, and create bills and invoices quickly and effortlessly. Create invoices in no time and schedule them using ServiceDesk Plus MSP's Zoho Invoice integration. Add a personal touch to invoices with custom logos and images.
Facilitate easy customer access to your service desk by adding it to the Microsoft Teams shared workspace.