What is multisite support for MSPs?
More often than not, organizations have multiple locations called sites. As an MSP who provides services for many client accounts, managing their multiple sites is challenging. Multisite support involves a streamlined system that allows you to have centralized control and manage your clients' multiple sites all in one place.
Why is multisite support important?
Managing each client's multiple sites can be overwhelming when requests start pouring in. What if you were to use a separate tool to manage each site? With the flurry of emails, tasks, SLAs, and reminders, some of those requests are bound to fall through the cracks. Multisite support banishes the challenges that come along with handling clients' multiple sites. It does this by tying the sites to a common platform, giving you better control of the service desk.
ServiceDesk Plus MSP for multisite support.
Struggling to manage clients that are spread across various regions and sites, all with different operating rules, working hours, and time zones? Then ServicDesk Plus MSP has your back! From a central console, you can track tickets from multiple sites, while letting the individual sites play by their own rules. Manage each site independently to maintain unique workflows.