This section is all about understanding the evolution of ITSM over the years, and future trends that will shape its course.

  1. What is IT service management (ITSM)?
  2. Benefits of IT service management
  3. IT service management processes
  4. ITSM processes and workflows
  5. Tips for selecting a new ITSM tool
  6. Future of ITSM trends
  7. ITSM glossary of terms
  8. Download ITSM resource pack for free
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Check out the important ITSM terminology to know in the next and final chapter of this guide.

Free Download : ITSM handbook and Best practices

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  • ITSM implementation

    The Brainy Book for Smarter ITSM

  • ITSM best practices

    ITSM Best Practice Lessons

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