User Management and License FAQ

1) Open the web console and click the user profile icon at the top-right corner.
2) Select License to access the license management page.
3) Click Choose File, select the received license file, and then click Upload to apply the upgrade
4) The Central Server has been successfully upgraded with the new license! For more details refer to documentation.

No, once the license expires, you cannot perform any actions. You need to renew the license. Please contact support for assistance: sales@manageengine.com

There is no restriction on the trial version. You can add the maximum endpoints you want to configure.

No, changes done on configuration only.

Yes, disabled users are counted toward the license limit.

Yes, it refers to the admin user.

Kindly refer to the Edition comparison matrix

You can find license details in the Central Server by clicking the 'Personalized' tab. Locate the 'License' button to view the license count.

Contact sales@manageengine.com for pricing information.

Ensure that removed computers are also deleted from the Central Server to update the license count correctly.

No, there is no need to restart the server after applying the license. You can proceed without restarting.

No, a license can be applied to only one server. You cannot apply it to multiple servers.

If you remove a computer from Active Directory, you must also remove it from the Central Server for the license count to be updated.

Yes, existing agents will work properly. However, new agents added after reaching the limit will not function.

No, you cannot manage servers under the Endpoints count. However, if you have unused server licenses, you can manage additional servers. To purchase more server licenses, contact sales@manageengine.com.

The Vulnerability Manager Plus Free Edition supports all features but is limited to 25 endpoints and one admin user. For more details, refer Edition comparison matrix

As a part of basic security recommendations, the default admin account should be removed after first login.

The trial version runs with the highest (most comprehensive) edition of the product - Professional Edition, allowing you to explore all available features.