The GateKeeper
It safeguards every login and identity, automating access at lightning speed while stopping threats before they strike.
10
minutes to one minute or less. With ADManager Plus automation, creating, editing, and terminating users became almost instant.
99.9%
of password resets were self-service, letting the Gatekeeper focus on real threats.
70%
fewer password-related tickets meant IT teams saved up to 16 hours a month, giving them more time to strengthen access and security.
12
major security incidents were stopped in their tracks, from rogue accounts to unauthorized privilege escalations.
The Orchestrator
It conducts IT and business workflows in perfect sync, turning chaos into harmony.
140,000
+ AI actions ran in 2025, automating routine workflows so IT teams could focus on the big wins.
315
million tokens were processed across LLMs in ServiceDesk Plus, with 262 million running on Zia LLM.
13
million predictions ran across ticket category, priority, group, and approvals, helping IT make faster, smarter decisions every day.
6
million ticket categories, four million sentiment checks, and two million priority predictions turned raw data into actionable insights, letting the Orchestrator keep IT running smoothly.
The Shield
It defends millions of endpoints, blending protection, control, and confidence into one shield.
27
million endpoints were under The Shield’s watch, including two million servers, guarding devices at massive scale.
332
million patches deployed, keeping every system updated and uncompromised.
32
million zero-day vulnerabilities were stopped before they could strike, keeping enterprises safe in real time.
45%
of on-premises customers leveraged the self-service portal, deploying 300,000 software packages and cutting helpdesk workload.
98%
of patch management time saved by automation, cutting hours of work down to just about one hour a week.
22
million remote desktop sessions were launched to troubleshoot end users efficiently, proving The Shield protects and empowers simultaneously.
The Overseer
Powered by ManageEngine’s observability intelligence, it watches over networks, servers, and apps with relentless focus.
150,000
network devices and 750,000 interfaces monitored, covering IT operations from every angle.
2
PB of logs and three trillion messages tracked, turning mountains of IT data into clear, real-time insights.
360,000
website defacement attacks detected ensuring no threat slips through.
GenAI
adoption surged 58% in the last six months, powering smarter monitoring with AI.
14.7
million outages caught and 7.5 trillion network events analyzed, keeping systems running smoothly.
The Partner
It scales IT for service providers everywhere, empowering them to manage clients and security from one unified platform.
461,000
endpoints under watch.MSPs kept an eye on every network and device without breaking a sweat.
2
minuteswas all it took to onboard a new client, going from zero to live thanks to automation.
32
million zero-day threats stoppedby MSPs, blocking every sneaky vulnerability before it could strike.
22
million remote desktop sessions launched.MSPs swooped in to fix issues before anyone even noticed.
$1
million saved by ditching legacy tools.Centralized management made IT simpler, faster, and lighter on the wallet.
5
minutes saved per technician.Automation gave MSPs time to tackle bigger challenges and stay ahead of the game.
