Service pack installation for RecoveryManager Plus

Step 1: Shut down RecoveryManager Plus

1. 1

   If the product runs as an application, click Start > All Programs > RecoveryManager Plus > Stop RecoveryManager Plus.

2. 2

   If the product runs as a Windows service, click Start > Run. Type services.msc, and in the window that opens, Stop ManageEngine RecoveryManager Plus.

Step 2: Back up RecoveryManager Plus

1. 1

   Back up RecoveryManager Plus by zipping the contents of the <RecoveryManagerPlus> directory.

2. 2

   If you have configured an external database server (MS SQL or PostgreSQL) in RecoveryManager Plus, back up the external database.

Step 3: Update RecoveryManager Plus

If you use an MS SQL database:

1. 1

   Take a backup of the database by following the steps listed here.

2. 2

   Execute the following command in Command Prompt: runas /user:<service_account_name> cmd

3. 3

   You will be prompted for a password. Provide the password of the account which was used to configure RecoveryManager Plus. A new Command Prompt will open.

4. 4

   In the new Command Prompt, navigate to <RecoveryManagerPlus>/bin and execute the UpdateManager.bat file. Proceed to step 3.

If you use a PostgreSQL database:

1. 1

   Open Command Prompt. Navigate to <RecoveryManagerPlus>/bin and execute the UpdateManager.bat file.

1. 2

   Click Browse and select the service pack file you have downloaded.

2. 3

   Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely. During this step, the certificate that verifies the service pack’s integrity is automatically imported by the Update Manager tool.

3. 4

   If the automatic certificate import fails, please import the certificate manually by following the steps listed here. Otherwise, click Close and then Exit to quit the Update Manager tool.

Step 4: Start RecoveryManager Plus

1. 1

   If the product runs as an application, click Start > All Programs > RecoveryManager Plus > Start RecoveryManager Plus.

2. 2

   If the product runs as a Windows service, click Start > Run. Type services.msc, and in the window that opens, Start ManageEngine RecoveryManager Plus.

Steps to import the security certificate manually

1. 1

   Download the certificate by clicking this link.

2. 2

   Once downloaded, click Import Certificate in the Update Manager tool to open the Import Certificate wizard.

   
3. 3

   Click Browse and select the downloaded certificate file.

   
4. 4

   Click Import.

   
5. 5

   Once imported, click Browse and select the downloaded service pack file.

6. 6

   Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely.

   
7. 7

   Once the installation is complete, click Close and then Exit to quit the Update Manager tool.

8. 8

   Start RecoveryManager Plus.