The role of IT in TechNova's production environment

The company’s product development efforts are powered by a high-performance computing environment that enables R&D and software teams to run complex design and simulation tools, collaborate in real time, and accelerate innovation. Virtual machines play a crucial role, providing the flexibility to scale computing resources on demand and ensuring that development cycles remain agile and uninterrupted.

In manufacturing, the Oracle JD ERP system lies at the core of operations, managing the entire production life cycle from inventory control and raw material procurement to production planning and quality assurance. Real-time visibility into these workflows is crucial for minimizing downtime, avoiding material shortages, reducing waste, and meeting delivery timelines with precision.

Apart from manufacturing, the organization also relies on HRMS applications for workforce management and payroll processing. These business-critical workloads—ERP, HRMS, and others—are hosted on servers and virtualized environments that form the foundation of TechNova’s IT infrastructure.

Employees access these systems through the network, which is supported by a combination of switches, routers, and access points. This network infrastructure ensures seamless connectivity across departments and locations, enabling consistent access to data and the tools required for daily operations.

Any disruption—whether in server performance, virtual machine availability, or network connectivity—can directly impact manufacturing timelines, service delivery, and employee productivity.

Business challenges

Before implementing OpManager Plus the company faced several persistent issues:

• Reactive mechanism: Before implementing a centralized monitoring solution, TechNova’s IT team often became aware of system failures only after users reported them. This reactive approach led to delayed response times, prolonged outages, disruptions in business-critical operations, and dissatisfied users.
• Lack of visibility: TechNova previously relied on a fragmented set of monitoring tools, which created silos of information. Without a unified view of its infrastructure, the IT team struggled to correlate network issues, which slowed down issue resolution and increased the risk of downtime.
• Poor alerting: Without effective alert mechanisms, the IT team was often unaware of critical problems like high CPU, memory, or disk utilization until it negatively impacted performance.

To overcome these limitations, TechNova explored a modern observability solution—one capable of providing end-to-end visibility across their distributed infrastructure. Rather than tracking individual elements in isolation, TechNova needed a solution that could correlate data across the entire network stack, detect anomalies in real time, and maintain optimal performance.

The solution: OpManager Plus

After evaluating multiple IT monitoring solutions, TechNova ultimately chose ManageEngine OpManager Plus for its comprehensive capabilities, observability-driven approach, and cost-effective pricing.

TechNova’s IT manager explained that the IT team successfully navigated these challenges utilizing ManageEngine OpManager Plus. "While other tools offered isolated strengths, OpManager Plus stood out by delivering deep visibility across the entire IT infrastructure within a single, integrated platform at an affordable pricing," the IT manager said.

OpManager Plus' ability to provide holistic observability, rather than just siloed metrics, made it the ideal fit for TechNova’s evergrowing network environment.

Key features utilized

TechNova benefited from deploying OpManager Plus in three major ways.

• Real-time alerts: With OpManager Plus, TechNova gained the ability to receive instant alerts on system health—even when the IT team members were away from their desks. Critical parameters such as CPU load, memory usage, and disk utilization are continuously monitored, with thresholds configured for early detection. "For instance, when disk usage crosses 85%, OpManager Plus automatically triggers an SMS alert, allowing our team to act even before performance is impacted," the IT manager observed.
• Infrastructure modeling: OpManager’s Layer 2 Maps provide a comprehensive visual representation of network topology enabling the TechNova IT team to understand the dependencies between seed routers and connected devices. By configuring uplink dependency rules, the team is able to suppress redundant downstream alerts if a core device (like a seed router) goes down—reducing alert noise and making root cause identification quicker. Also, the Rack View gives a visual layout of the data center infrastructure, providing real-time visibility into each rack. This feature helps the team pinpoint problems at a glance, minimizing the time to resolution for hardware issues.
• Application Performance Monitoring (APM): "Applications are core to our day-to-day operations—for example, employees rely on the ERP system for accessing inventory, processing orders, and managing financial data, while HRMS is essential for functions like payroll, leave management, and employee records," said the IT manager.

  "Any slowdown or unavailability of these systems can directly impact our business, leading to delays and reduced overall productivity," the IT manager added. OpManager’s APM add-on helps them stay ahead of such issues by proactively monitoring key performance metrics, enabling the IT team to ensure high application availability and deliver a seamless user experience.

The OpManager Plus experience

TechNova achieved significant improvements in operational efficiency and cost-effectiveness after implementing OpManager Plus.