Since 1988, Automated Collection Services, Inc. (ACSI) has provided regional and national clients with debt collection services. The company is established as an accounts receivable management company, with a major focus on the banking, healthcare, government, and higher education sectors.
Automated Collection Services, Inc.
Financial Services
United States
Compliance and security go hand in hand. So, when ACSI underwent a System and Organization Controls 2 (SOC 2) compliance audit, the company realized its need for implementing a security information and event management (SIEM) solution to fill the exposed compliance gaps and improve enterprise security.
ACSI was a long-time customer of ServiceDesk Plus, the ITSM tool from ManageEngine.
This relationship led the IT security team to choose Log360, a unified SIEM solution from ManageEngine. After an examination of Log360's capabilities, the organization identified practical use cases that were aligned with its specific security requirements.
With Log360's compliance management capability, ACSI was able to automate several tedious processes, like audit reporting, monitoring security controls, and incident response. The solution's capabilities also improved the organization's compliance alignment and overall security posture, ensuring that future audits would be a piece of cake.
By addressing ACSI's unique requirements, Log360 proved instrumental in overcoming the company's challenges and enhancing security.
Kurt Weber, chief information officer at ACSI, recounted the challenges the company faced before introducing Log360 in the organization. One of the company's main issues involved too many failed login attempts and account lockouts. Weber's team was unable to keep track of users who were configuring their mobile devices, such as smartphones or tablets, to access email accounts or other services. This resulted in frequent account lockouts, potentially due to incorrect login credentials or misconfigurations on these personal devices.
– Kurt Weber, chief information officer, ACSI
Once the solution was deployed, they were able to track and analyze account lockouts effectively with help of Log360's Active Directory auditing component. Log360's account lockout analyzer provided Weber and his team with insights on all critical Active Directory changes, allowing them to spot account lockouts faster and also detect indicators of compromise.
File integrity monitoring helped ACSI gain better visibility into file server activities and track the changes happening on file shares. With this feature, the IT team was able to pay attention to several aspects, like monitoring data placement or identifying excessive folder creation. This played a significant role in meeting the company's security and compliance goals.
ACSI was also impressed with ManageEngine's onboarding and implementation service. The ManageEngine technical team's prompt response to issues, and the accommodation of ACSI's unique requirements, made the implementation process effortless. Weber learned about custom compliance reports and how to tailor them to meet the needs of the company. The onboarding service also provided a clear roadmap, outlining the steps to be taken during the onboarding process.
– Kurt Weber
Custom Onboarding is a ManageEngine service that provides solution implementation to ManageEngine clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs.
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, ML-based anomaly detection and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
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