Download Service Pack
- OpManager
- Applications Manager
- NetFlow Analyzer
- Network Configuration Manager
- Firewall Analyzer
- OpUtils
- OpManager
- Applications Manager
- NetFlow Analyzer
- Network Configuration Manager
- Firewall Analyzer
- OpUtils
OpManager - Build Number 12.9.109
- General: Previously, from version 12.9.000, in installations with MSSQL, upgrade and server startup failed in certain rare scenarios. This issue has now been fixed.
- General: Previously, an access control issue affecting embed links generated for widgets and NOC views was identified. This issue has now been fixed.
- OpManager: Previously, in URL Monitoring, there were connectivity issues with endpoints that supported only TLS 1.0 or TLS 1.1. This issue has now been fixed.
- OpManager MSP: Previously, a Remote Code Execution vulnerability was identified in the Notification Profile module on the MSP Central server. This has now been fixed. (Reported by sealldev. Refer CVE-2026-19599)
- Firewall: Previously, a data exposure vulnerability was identified due to firewall IP address updates based on the syslog receiving host. This issue has been fixed. (Reported by qquynh)
- Firewall: Previously, a remote code execution vulnerability was identified in Diagnose Settings. To address this, the Diagnose Settings feature has been removed. (Reported by qquynh)
- Firewall: Previously, an XML injection vulnerability was identified in Rule Management > Compare Policies. This issue has been fixed.(Reported by qquynh)
Eligible Build Numbers: 12.9.000 and above.
* -SHA256 for the PPM: dd0d248af6448ba04f0cf633e0149444820f1737744cae9710fb653dce3d2179
Read and accept the License Agreement before downloading this software.
Mobile app available on:
Steps to upgrade Service Pack:
| Current build | Upgrade to | SHA256 value |
|---|---|---|
| 12.9.000 and above | 12.9.109 | |
| 12.8.000 — 12.8.738 | 12.9.002 | |
| 12.7.000 — 12.7.317 | 12.8.004 | |
| 12.6.000 — 12.6.329 | 12.7.007 | |
| 12.5.000 - 12.5.664 | 12.6.007 | |
| 12.4.000 - 12.4.196 | 12.5.012 |
Need help upgrading? Refer to the Upgrade Manager help page for detailed instructions.
Applications Manager - Build Number 181101
Upgrade to the latest PPM with feature enhancements and recent bug fixes.
* -SHA256 for the PPM: 2e1d5db98dc2415577a6816af593423023472b791984bb17c650eadb749f3954
* - This pack can be updated directly by users with Build No. 170000 & above.
* - For older versions, visit this page.
Read and accept the License Agreement before downloading this software.
Steps to update service pack:
- Shut down Applications Manager as you normally do.
- Start command prompt as an administrator. View screenshot
- Via command prompt, execute the shutdownApplicationsManager.bat -force command (shutdownApplicationsManager.sh -force for Linux) from the 'Applications Manager Home' folder.
- As a best practice, take complete backup of 'Applications Manager Home' directory. SQL backend users should connect to SQL Management Studio & backup the AMDB database as well. click here. to know how to backup SQL database.
- Run the updateManager.bat script (updateManager.sh -c for Linux) under the 'Applications Manager Home/bin' folder which invokes the Update Manager tool.
- Browse and select the Service pack file (.ppm) saved in your computer.
- You might be asked to import the ManageEngine public key certificate (ppmsigner_publickey.crt) file during the upgrade process. If asked, download the certificate file, then browse and select the downloaded file to proceed further.Note: This is a one-time process done to verify the integrity of the service pack (.ppm) file.
- Click Install to initiate the upgrade process.
- Once you see the "Installed" message on your screen, click Finish to complete the installation.
- Start Applications Manager Server.
Note: To rollback to the old version, rename the existing 'Applications Manager Home' directory and restore the complete backup copy of this directory. SQL backend users should connect to SQL Management Studio & restore the AMDB database backup as well. Click here to know how to restore the SQL database backup.
NetFlow Analyzer - Build Number 12.9.109
Eligible Build Numbers: 12.9.000 and above.
* -SHA256 for the PPM: dd0d248af6448ba04f0cf633e0149444820f1737744cae9710fb653dce3d2179
Read and accept the License Agreement before downloading this software.
Mobile app available on:
Steps to upgrade Service Pack:
| Current build | Upgrade to | SHA256 value |
|---|---|---|
| 12.9.000 and above | 12.9.109 | |
| 12.8.000 — 12.8.738 | 12.9.002 | |
| 12.7.000 — 12.7.317 | 12.8.004 | |
| 12.6.000 — 12.6.329 | 12.7.007 | |
| 12.5.000 - 12.5.664 | 12.6.007 | |
| 12.4.000 - 12.4.196 | 12.5.012 |
Need help upgrading? Refer to the Upgrade Manager help page for detailed instructions.
Network Configuration Manager - Build Number 12.9.109
Eligible Build Numbers: 12.9.000 and above.
* -SHA256 for the PPM: dd0d248af6448ba04f0cf633e0149444820f1737744cae9710fb653dce3d2179
Read and accept the License Agreement before downloading this software.
Mobile app available on:
Steps to upgrade Service Pack:
| Current build | Upgrade to | SHA256 value |
|---|---|---|
| 12.9.000 and above | 12.9.109 | |
| 12.8.000 — 12.8.738 | 12.9.002 | |
| 12.7.000 — 12.7.317 | 12.8.004 | |
| 12.6.000 — 12.6.329 | 12.7.007 | |
| 12.5.000 - 12.5.664 | 12.6.007 | |
| 12.4.000 - 12.4.196 | 12.5.012 |
Need help upgrading? Refer to the Upgrade Manager help page for detailed instructions.
Firewall Analyzer - Build Number 12.9.109
Eligible Build Numbers: 12.9.000 and above.
* -SHA256 for the PPM: dd0d248af6448ba04f0cf633e0149444820f1737744cae9710fb653dce3d2179
Read and accept the License Agreement before downloading this software.
Steps to upgrade Service Pack:
| Current build | Upgrade to | SHA256 value |
|---|---|---|
| 12.9.000 and above | 12.9.109 | |
| 12.8.000 — 12.8.738 | 12.9.002 | |
| 12.7.000 — 12.7.317 | 12.8.004 | |
| 12.6.000 — 12.6.329 | 12.7.007 | |
| 12.5.000 - 12.5.664 | 12.6.007 | |
| 12.4.000 - 12.4.196 | 12.5.012 |
Need help upgrading? Refer to the Upgrade Manager help page for detailed instructions.
OpUtils - Build Number 12.9.109
Eligible Build Numbers: 12.9.000 and above.
* -SHA256 for the PPM: dd0d248af6448ba04f0cf633e0149444820f1737744cae9710fb653dce3d2179
Read and accept the License Agreement before downloading this software.
Steps to upgrade Service Pack:
| Current build | Upgrade to | SHA256 value |
|---|---|---|
| 12.9.000 and above | 12.9.109 | |
| 12.8.000 — 12.8.738 | 12.9.002 | |
| 12.7.000 — 12.7.317 | 12.8.004 | |
| 12.6.000 — 12.6.329 | 12.7.007 | |
| 12.5.000 - 12.5.664 | 12.6.007 | |
| 12.4.000 - 12.4.196 | 12.5.012 |
Need help upgrading? Refer to the Upgrade Manager help page for detailed instructions.