In IT systems management, service delivery is always considered as the tip of the iceberg. There are various underlying heterogeneous systems that help the IT team deliver business services to the end users. These systems include Routers, Firewalls, Switches, WAN accelerators, Servers (Physical/ Virtual), Applications/ services, Load Balancer, Racks, Sensors, Cooling systems & much more. Delivering streamlined IT services depends on the performance of these systems. This mandates that each system should be strategically planned, deployed, and maintained throughout its lifecycle. For most of its tenure, the systems remain in the operations and maintenance stage where they are monitored for health and performance, and the resources are optimized. The following block diagram highlights OpManager functionality in the systems management scope.
Any ideal systems monitoring solution comprises :
OpManager's system management uses SNMP/WMI/CLI network protocols to fetch data on network devices performance and perform threshold-based monitoring. When the threshold levels breach, OpManager alerts you through various notification channels such as SMS, email, ticket logs and web alarms.OpManager offers a comprehensive network management solution that helps you resolve network outages, troubleshoot WAN latency, analyze WAN traffic, monitor VoIP performance, manage configurations, and much more.
OpManager monitors both physical and virtual servers such as VMware, vSphere, VMware ESX, Hyper-V, Xen, and Nutanix clusters and associated VMs from a single console.By monitoring critical performance metrics such as availability, response time, process count, service performance, hardware metrics and more, OpManager's system management software keeps the server health in check and performs effective server performance management. OpManager also monitors essential applications such as Exchange, MSSQL and Active Directory, and services and processes that run on the servers.
OpManager's fault management system works by detecting the system network performance, alerting the faults through notification profiles and fixing the faults through manual intervention or automation. Automated troubleshooting options include triggering self-healting scripts or running pre-loaded programs.You'll also have the option to escalate alarms to alternate persons thereby ensuring no alarms go unattended and no faults go unresolved. This helps you achieve low MTTR by quickly locating the root cause of an issue.
IT Workflow automation helps you automate repetitive laborious IT tasks and first level troubleshooting. OpManager's Workflow is code-free, and can be initiated as a counter action to resolve network faults. With more than 70 Workflow actions in OpManager's system management solution, you can automate routine but time-consuming tasks by defining the conditions, and selecting the devices and commands.
More than 1,000,000 IT admins trust ManageEngine ITOM solutions to monitor their IT infrastructure securely
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