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AAA Life simplifies AD user provisioning with ADManager Plus

About AAA Life

AAA Life Insurance Company is fueled by the mission of providing financial security and peace of mind to its members through their life insurance products, delivering on the outstanding customer service. AAA's priority is to ensure that the policyholders have a smooth and easy process in securing life insurance coverage, with innovative products and exceptional customer service that meet their needs at whatever stage of life they are in.


AAA Life





Business challenges

  • Difficult and tedious user account management processes.
  • Lack of flexibility in AD management.
  • Little or no customization capabilities.

The Problem

AAA Life’s existing user account creation process involved a help desk-based workflow where the IT technicians created user accounts from a portal inside Microsoft Exchange Servers. Serving more than 1.5 million active policies, the life insurance and annuity company was looking for a flexible and handy user account creation application to replace its existing system. AAA Life also wanted to customize its user account management process according to its requirements.

The Solution

ManageEngine ADManager Plus simplifies bulk user creation utilizing automations that can fetch data from multiple sources and forms of information, including reports, databases, CSVs, and more. This software solution's user account creation capability is the main reason AAA Life chose ADManager Plus for user provisioning.

The user management templates in ADManager Plus enable single-click creation of accounts, groups, and contacts. Specific templates for user creation or modification with prepopulated values and dynamic actions based on a role, office location, etc., help save time and avoid human error. Bob Berndt, system engineer at AAA Life, liked the flexibility offered by the custom templates, and felt customization helped them address their unique AD user account management challenges. He added that granularly delegating AD tasks to help desk technicians in ADManager Plus was pretty simple.

I was very impressed. It seemed to be very powerful, user friendly, and it offered mostly everything that we're looking for

-Bob Berndt, Systems Engineer

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit

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