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MedExpress improves Active Directory management with ADManager Plus

About MedExpress

MedExpress is a healthcare organization that operates walk-in clinics in multiple states across the United States. They provide urgent care and medical services, and their IT infrastructure supports the clinics and their corporate office.







Business challenges

  • Enabling bulk password resets.
  • Generating custom reports.
  • Inefficient Active Directory management.

The Problem

Before implementing ADManager Plus, MedExpress faced challenges in managing its Active Directory (AD) efficiently. Jeffrey Perkins, MedExpress' infrastructure engineer, and his team needed a solution that could help them with custom reporting, bulk password resets, and delegation tasks. As the company has numerous locations and a large workforce, efficient AD management is crucial for their operations.

The Solution

Jeffrey Perkins and his team at MedExpress found ManageEngine ADManager Plus, a comprehensive solution for Active Directory (AD) management. ADManager Plus provides a unified platform for managing user accounts and groups, passwords, and security permissions from a single console. The solution enabled the IT team to reset passwords in bulk, delegate tasks effectively, and create custom reports.

  • Reporting ADManager Plus allows Jeffrey and his team to generate custom reports on user accounts, groups, and security permissions. These reports are crucial in identifying security risks, tracking user activity, and managing AD objects effectively. The custom reporting feature has proved to be highly beneficial, as the Jeffery and his team was able to create reports specific to their needs, export the created reports in various formats, and easily share them with stakeholders. Jeffrey commented, "The reports within the product are invaluable to our daily tasks as an infrastructure team."
  • Delegation ADManager Plus enabled the IT team at MedExpress to delegate tasks to non-IT staff, which helped to improve operational efficiency, reduce the IT workload, and minimize the risk of errors. With ADManager Plus, the IT team can create custom roles for specific tasks, like password resets or generating reports. The delegation feature was particularly beneficial for Jeffrey and his team, as it enabled them to delegate routine AD management tasks to non-IT staff without compromising security.
  • Exceptional support Jeffrey was highly satisfied with his experience using ADManager Plus and rated the solution 10/10. He highly recommends the product as an effective AD management solution. Additionally, Jeffrey mentioned that he received exceptional support from ManageEngine, which further enhanced his experience with the product.

I highly recommend the product

-Jeffrey Perkins, Infrastructure Engineer

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit

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