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Priceline enhances Active Directory management with ADManager Plus

About Priceline

Priceline is an online travel agency for finding discount rates for travel-related purchases such as airline tickets and hotel stays. Travel services are provided by the company's suppliers to its customers. The company was founded in 1997. It operates in more than 200 countries and territories around the world and has partnerships with over 400 airlines and 300,000 hotels.







Business challenges

  • Inefficiencies in managing user objects, creating objects, and modifying objects.
  • Delays in onboarding and offboarding employees led to a loss of productivity.

The Problem

Priceline encountered difficulties in efficiently managing its Active Directory, particularly in managing user objects, creating objects, and modifying objects. This resulted in delays in onboarding and offboarding employees, leading to inefficiencies within the organization. Additionally, Priceline wanted more granular-level options in its reporting tools.

The Solution

To address these challenges, Priceline implemented ADManager Plus as its Active Directory management solution. ADManager Plus provides several features to help Priceline manage its Active Directory effectively, including user and group creation, and comprehensive user management from onboarding to offboarding.

In addition, Priceline leveraged ADManager Plus' reports, which enabled them to get visibility into vital data such as users's real last logon times; inactive Active Directory users; NTFS permissions; recently created, modified, or deleted user accounts; security groups; GPOs; and more. Using ADManager Plus, Priceline was also able to delegate certain permissions to technicians in the help desk, making delegation tasks more efficient.

Overall, Priceline found ADManager Plus to be an effective solution for its Active Directory management. In terms of support, Priceline found support to be available and responsive.

ADManager Plus reports are so effective, they give me what I'm looking for without having to write all the PowerShell scripts myself. Also, Faizal was very helpful in assisting with some initial setup queries we had.

-Neil Buitrago, Manager, Administrator

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit

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