How to Uninstall Endpoint Central agent using AgentCleanupTool

  • When the agent upgradation fails, the admin will have to wipe off the existing agent completely and install the new agent.
  • Uninstallation of the agent from the control panel will not remove the entire files and tasks, using this AgentCleanupTool will clear all the files and folders related to the agent.

Uninstall Windows Agent with AgentCleanupTool

Note: If the Endpoint Central server is uninstalled and you still have the Endpoint Central agents in your machine, please contact support with Endpoint Central Agent registry export. The Endpoint Central support will provide the AgentCleanupTool for proper cleanup of the agent.
For Endpoint Central Cloud, please contact the support for the AgentCleanupTool with any one agent registry export.

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If you don't fall under the above mentioned cases,

Downloading the AgentCleanupTool

  • Download the AgentCleanupTool in the machine where Endpoint Central Server is installed
  • Save the AgentCleanupTool in the Endpoint Central server directory. Example <C:\Program Files\DesktopCentral_Server>
    Note: Do not change the name of the file.
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Executing the AgentCleanupTool

  • Open the Command prompt in the Server machine and navigate to the directory where the AgentCleanupTool is placed. Example [ C:\Windows\system32>cd C:\Program Files\DesktopCentral_Server ]
  • Now run the AgentCleanupTool executable in the command prompt and pass "OP" as argument. <C:\Program Files\DesktopCentral_Server\AgentCleanupTool.exe> 
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Uninstalling the Agent with AgentCleanupToolClient

  • A new tool named AgentCleanupToolClient will be generated in the same Central Server directory.
    Note: Do not change the name of the file.
  • Agent 
                 
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  • The AgentCleanuptoolClient is now deployed to the agents which are under the Scope Of Management.
  • Run this AgentCleanupToolClient exe in the command prompt in the agent machine to uninstall the agent.
  • Agent 
                 
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  • The generated AgentCleanupToolClient will be valid for 10 minutes, so try to run this tool within the validity time.
  • Agent 
                 
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  • If the AgentCleanupToolClient has expired, regenerate the AgentCleanupToolClient and execute the same in the agent machine. 

 Applies to: Endpoint Central Uninstallation, Agent Uninstallation

Keywords: Uninstall Agents, Agent Uninstallation, Endpoint Central Uninstallation

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