Auto Backup

The Auto Backup feature can be used to automatically back up the ADSelfService Plus database at specified intervals. To do so,

  1. Log into the ADSelfService Plus admin portal and navigate to Admin > Product Settings > Auto Backup.
  2. Schedule the time and frequency of your automatic backup from Schedule Backup.
  3. Specify the location at which you want the DB backup to be stored in the Backup Storage Path field.
  4. Click Save Settings.

To take a backup immediately, click the Backup Now link.

Note: All the information in your ADSelfService Plus DB will be backed up; information that is present in the installation directory such as SSL Certificates, HTML customizations, and license information will not be backed up.
auto-db-backup

If needed, you can migrate the data from ADSelfService Plus' built-in PostgreSQL DB to an external PostgreSQL DB.

The MS SQL Server is also supported and you can migrate the data from the built-in PostgreSQL database to the MS SQL database. This guide will walk you through the database migration process.

Note: To backup the ADSelfService Plus database manually, follow these steps.

Restoring the database from backup

  1. Run the Command Prompt as an administrator.
  2. Navigate to <Installation_Dir>\bin (by default: C:\Program Files \ManageEngine\ADSelfService Plus\bin) folder by using the cd command.
  3. Now, execute the following command to restore the database from the backup:
  4. restoreDB.bat compressed_file_name.zip -p <password> E.g.:restoreDB.bat 081224-1547.zip -p <password>

    Note: The compressed backup file can be found at the Backup Storage Path specified by the admin during Auto Backup configuration.
  5. The password for the database backup file could be one of these two:
    • Default password: This is the reverse string of the filename. For the filename mentioned above, the password would be "7451-422180".
    • Admin-configured password: This is the custom password that was configured in the admin portal before creating the database backup. The Change Password For Database Backup Files option under Admin > Connection > General Settings is used for this.
  6. If you have forgotten the password to the backup file, but have access to the ADSelfService Plus installation directory, the encrypted password can be obtained from the customer-config.xml file (<installation_dir>\conf\customer-config.xml), and you can contact support@adselfserviceplus.com to decrypt it.
  7. If not, the backup will be inaccessible and a new backup will have to be created.

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