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How to manually backup and restore the database in ADSelfService Plus?

Description

You can manually backup and restore the database in ADSelfService Plus by executing certain commands.

Resolution

Steps to backup the database:

Start the Command Prompt as an administrator (right-click Command Prompt and select 'Run as Administrator')
Navigate to <Installation_Dir>\bin (By default: C:\Program Files\ManageEngine\ADSelfService Plus) folder by using the cd command
Now, execute the command backupDB.bat to backup the database
A folder named Backup will be created at ADSelfService Plus installation directory (By default: C:\Program Files\ManageEngine\ADSelfService Plus\Backup) and it will contain the DB back-up in compressed file format (eg: 081224-1547.zip)

Steps to restore the database:

Start the Command Prompt as an administrator (right-click Command Prompt and select 'Run as Administrator')
Navigate to <Installation_Dir>\bin (By default: C:\Program Files\ManageEngine\ADSelfService Plus) folder by using the cd command
Now, execute the following command to restore the database from the backup:
restoreDB.bat compressed_file_name.zip -p <password>
E.g.:restoreDB.bat 081224-1547.zip -p <password>

The password for the database backup file could be one of two types:
1. Default password: This is the reverse string of the filename. For the filename mentioned above, the password would be "7451-422180".
2. Admin-configured password: This is the custom password that was configured in the admin portal before creating the database backup. The Change Password For Database Backup Files option under Admin → Connection → General Settings is used for this.
If you have forgotten the password to the backup file, but have access to the ADSelfService Plus installation directory, the encrypted password can be obtained from the customer-config.xml file (<installation_dir>\conf\customer-config.xml), and you can contact support@adselfserviceplus.com to decrypt it.

If not, the backup will be inaccessible and a new backup will have to be created.

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Highlights

Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console.

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus!

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more.

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-Update & Corporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

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