Denial of Service vulnerability in image upload

CVE ID : CVE-2023-26601

Product NameSeverityAffected Version(s)Fixed VersionFixed On
ServiceDesk PlusMedium14103 and below14104Jan. 24, 2023
ServiceDesk Plus MSPMedium14000 and below14001Feb. 16, 2023
SupportCenter PlusMedium14000 and below14001Feb. 20, 2023
AssetExplorerMedium6987 and below6988Jan. 24, 2023

Details

This vulnerability allows an attacker to exploit the way an API method allocates memory by sending a small image file with a large size defined in the header, causing the application to crash or become unresponsive.

Impact

Users may not be able to access the application.

How was it resolved?

We have added limits for image pixel size and type validation for parameters.

Steps to upgrade

  1. Download the latest upgrade pack from the following links for the respective products:
  2. Apply the latest build to your existing product installation as per the upgrade pack instructions provided in the above links.

Acknowledgements

This vulnerability was reported by Piotr Bazydlo (@chudyPB) of Trend Micro Zero Day Initiative.

If you have any questions or concerns, please contact product support at the email addresses below.

ServiceDesk Plus: support@servicedeskplus.com

ServiceDesk Plus MSP: support@servicedeskplusmsp.com

SupportCenter Plus: support@supportcenterplus.com

AssetExplorer: assetexplorer-support@manageengine.com

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