The Celtic Collection, a premier group of luxury hotels, resorts, and golf courses, operates seven stunning locations across the United Kingdom, including the renowned Celtic Manor Resort. When its IT team at Celtic Manor needed a powerful solution to manage service requests and endpoints, ManageEngine’s ServiceDesk Plus became its cornerstone. Paired with ManageEngine Endpoint Central, ServiceDesk Plus helps delivering a streamlined, game-changing approach to IT operations across the board.
Watch as Declan Bloomer (IT systems manager) and Daniel Freitas (IT data center security manager) from Celtic Manor Resort discuss their experiences with ManageEngine's ServiceDesk Plus and Endpoint Central.
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"Tickets would come in from all different channels. There was no central management of last-minute requests and it would get missed unfortunately, and that would have a big impact on our guests. Now, all tickets are coming into a central location, they're managed, they're prioritized, and then they're escalated through the channels—all using ServiceDesk Plus."
— Declan Bloomer, IT systems manager