Coregas is a leading industrial gas supplier in Australia specializing in the manufacturing and distribution of industrial, medical, specialty, and helium gasses. The company supports a wide range of industries through a nationwide production and distribution network with a strong focus on reliability, quality, and service. To support its internal IT operations, Coregas counts on robust IT systems that can scale with business needs and maintain productivity across teams.
That's why Coregas adopted ManageEngine ServiceDesk Plus to manage IT service requests more effectively. During the implementation phase, the ServiceDesk Plus team worked closely with Coregas, providing clear guidance, consistent communication, and timely issue resolution. This helped ensure a smooth rollout and a stable service desk environment from the start.
Following implementation, ServiceDesk Plus has simplified day-to-day IT support operations at Coregas by providing a structured way to log, track, assign, and resolve tickets, helping the service desk team stay organized and respond to requests in a timely manner.
In addition to improving day-to-day ticket handling, ServiceDesk Plus also provides reporting capabilities that help the team review performance and identify areas for improvement. This visibility supports the ongoing refinement of IT processes, helping the team spot recurring issues and make practical improvements to how IT support is delivered.
Here’s what Neema Patel, Coregas’ IT help desk officer, has to say about ServiceDesk Plus:
"ServiceDesk Plus has made our IT work much easier. The system makes it easy to track, assign, and resolve those tickets quickly. Reports help us see where we can improve. Overall, it saves time and keeps everyone happier."
She also praised the implementation team's professionalism and support:
"I sincerely appreciate the ServiceDesk Plus team for their outstanding support. They consistently provide excellent service, respond promptly to requests, and ensure that every issue is resolved efficiently. Their professionalism, patience, and dedication make a real difference in keeping operations smooth. Your efforts have created a reliable and supportive environment, and I truly value the way you resolve all problems with such commitment."
ServiceDesk Plus has made our IT work much easier. The system makes it easy to track, assign, and resolve those tickets quickly. Reports help us see where we can improve. Overall, it saves time and keeps everyone happier.
–Neema Patel, IT help desk officer