As technologies evolve and organizations scale, IT infrastructure is prone to frequent changes. Many IT teams often underestimate the need to properly plan for changes. Having good change management helps IT teams plan changes effectively and minimize business risk. An organization-wide IT change might require comprehensive analysis of the change and it's impact, organized implementation schedules, and a means to measure the success (or failure) of the change. ServiceDesk Plus makes all of this easy with an integrated approach to CMDB, changes, projects, and reports.
What you'll learn
In this webinar, you will learn how to create a change management workflow for your IT help desk team, automate change workflows, and keep track of change metrics. Some key takeaways include learning how to:
Who should watch
About the presenter' product education specialists
Charles Ignatius has over five years experience working with the ManageEngine suite of products. He is a part of our product education team, which aims to build customers' confidence in using ServiceDesk Plus. He is passionate about teaching and conducts webinars and training sessions throughout the year.