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Migration Sequence

Important :

Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)

For the ServicePacks with Note symbol, extract the *.zip file under the ServiceDesk home directory and then run the UpdateManager.bat and install the *.ppm file which also is extracted under the ServiceDesk home directory. We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

To upgrade ServiceDesk Plus, import the certificate linked below during the upgrade process:

Version 12004 and later

Version 14600 and later

Click here to learn more about the upgrade process.

Current Build Service Pack Move to Build
14500, 14501, ... , 14506 Download Service Pack Service Pack

SHA256 Value - 9a4adef1e66026d4632cc74c7a4f2e7207ecb28d2cf2389ab4039bbbe68b81ea

Skip the forced backup Entry : -DSkipForcedBackUp_14600=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.
 14600
14300, .. , 14306 The correct patch name for the 14500 servicepack is
ManageEngine_ServiceDesk_Plus_14_4_0_SP-1_0_0.ppm Download Service Pack Service Pack

SHA256 Value - 2229f2bc6c8b5ebc6a510e7655632fb1bf9c502ccb89a62f6fd6c0d2ae22455f

Skip the forced backup Entry : -DSkipForcedBackUp_14500=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.
 14500

Skip the forced backup Entry : -DSkipForcedBackUp_14300=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.
13000, 13001, .. , 14204 Download Service Pack Service Pack

SHA256 Value - 06fe2a25a89e56b6a4711c3c94d77a2aa67df7b19cda66b1b8ae46e55de2902d

 14205
12000 ... 12010

  • Windows

    Download Service Pack Service Pack The correct patch name for the 13000 servicepack is
    ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm

    SHA256 Value - 67bb9bbbb6039f432809c7cdef5877b4f9760d21eb8f217f89a2fb4fed05b167

  • Linux

    Download Service Pack Service Pack The correct patch name for the 13000 servicepack is
    ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Linux.ppm

    SHA256 Value - c50c7784f742344e49ba19976cf6ebc7bd674d0f4cc7361c1229ea6e0158661c

Skip the forced backup Entry : -DSkipForcedBackUp_13000=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.
 13000
11200,...11315 Download Service Pack Service Pack

SHA256 Value - 736232d02dbe32ecdf225d21f9957f9c0def1be599e1a02081d0fb2fbee2c7d3

Skip the forced backup Entry : -DSkipForcedBackUp_12000=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.
 12000
11100, ... 11150 Download Service Pack Service Pack

SHA256 Value - 7c56ea827857c5d0cc890b23601a91dae03288c97c373a093ceb7979a83a0612

 11200
11000, ... 11012

  • Windows

    Download Service Pack Service Pack

    SHA256 Value - 671d3bff24ed9b0f9c0f5449cf2797589fdebcfea578fb87f921a07237425166

  • Linux

    Download Service Pack Service Pack

    SHA256 Value - 67ca41b0b21225f9f28ae05b17cd609d1d35cbfb6d70c5362c5c7611977e617e

 11100
10513, ... 10515 Download Service Pack Service Pack

SHA256 Value - 0d74e3da4e64acdd7aa0e0a46c0f2cf4efa9af45ca32131a1e2296cbe3087583

 11000
10500, ... 10514 Download Service Pack Service Pack

SHA256 Value - 6550a0ce4d7d6ec6316f58c6cda7e3d52e9c29b53c0ef0e14f96d4f3c3b97633

 10515
10000, 10001, ... 10021

  • Windows

    Download Service Pack Service Pack

    SHA256 Value - 169e087f3f5e895712e65b16a868671993878be2974dd1acc7b43c1f8db9054b

  • Linux

    Download Service Pack Service Pack

    SHA256 Value - ef31719a94b7932fc00f471c854831d2c4d52b2f9dfa92f7cc1f00130aca4088

 10500
9400, 9401, ... 9427 Download Service Pack Service Pack

SHA256 Value - 86babeccf555dcb3d0a804c5eaef03516186cee99f2d1e3c31e724e47f18d768

 10000
9334, 9335, 9336 Download Service Pack Service Pack 9400
9300, 9301, ... 9335 Download Service Pack Service Pack 9336
9200, 9201, ... 9242 Download Service Pack Service Pack 9300
9119, 9120, 9121 Download Service Pack Service Pack 9200
9100, ... 9120 Download Service Pack Service Pack 9121
9046, 9047, 9048, 9049 Download Service Pack Service Pack 9100
9000, 9001, ... 9048 Download Service Pack Service Pack 9049
8214, 8215, 8216, 8217 Download Service Pack Service Pack 9000
8212, 8213, ... 8216 Download Service Pack Service Pack 8217
8200, 8201, ... 8211 Download Service Pack Service Pack 8212
8121, 8122, ... 8127 Download Service Pack Service Pack 8200
8121, 8122, ... 8126 Download Service Pack Service Pack 8127
8100 Download Service Pack Service Pack 8121
8027 Download Service Pack Service Pack 8100
8000 Download Service Pack Service Pack 8027
7611 Download Service Pack Service Pack 8000
7600 Download Service Pack Service Pack 7611
7514 Download Service Pack Service Pack 7600
7500, 7501, ... 7513 Download Service Pack Service Pack 7514
7022 (new link) Download Service Pack Service Pack 7500
7000, 7001, ... 7021 Download Service Pack Service Pack 7022
6012, ... 6015 Download Service Pack Service Pack 7000
6000, 6001, ... 6011 Download Service Pack Service Pack 6012
5500, 5501, ... 5507 Download Service Pack Service Pack 6000
5001, 5002, ... 5011
5500, 5501, ... 5506		 Download Service Pack Service Pack 5507
5000 Download Service Pack Service Pack 5000
4112, 4113, 4114 Download Service Pack Service Pack 5001
4102, 4103, ... 4111 Download Service Pack Service Pack 4112

Instructions to apply the Service Pack / Hotfix

  1. Shut down ServiceDesk Plus Server.
  2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
  3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_< Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".

    4. For upgrades to build version 12004 or above, a certificate is required before installing the PPM, This is a one-time process and the certificate will be automatically applied during future upgrades. Click here to download the certificate. Click Browse and import the certificate.

  4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  5. Once the upgrade is complete, start ServiceDesk Plus Server.

Important: for Windows Users :

We have changed the Target to start the ServiceDesk Plus server in
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0, 5010 and below) to ServiceDesk Plus 5.5(5500 and above). This can be changed as follows

  1. Right click 'ServiceDesk Server' option and choose the Properties option.
  2. Change the value in Target field from
    "{ServiceDesk_home}\jre\bin\javaw.exe -Dproduct.home=. -cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar com.adventnet.start.ProductStarter StartServiceDeskService ..\server\default\conf\TrayIconInfo.xml"
    to
    "{ServiceDesk_home}\bin\startSDP.bat" where {ServiceDesk_home} is the ServiceDesk Plus installation directory which will be typically like C:\AdventNet\ME\ServiceDesk directory.
  3. Click "Apply", followed by "OK" button

The step 1 to 3 has to be repeated for the
ServiceDesk Plus desktop icon.

How can I find the Build Number of ServiceDesk Plus?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.

    Locate ServiceDesk Plus Build Number

Need help ?

Want help with upgrading ServiceDesk Plus to the latest version? Contact ServiceDesk Plus Support

Let's support faster, easier, and together

Sign up(Cloud) Download(On-Premise) Request a free demo
Let's support faster, easier, and together
Sign up(Cloud) Download(On-Premise) Request a free demo