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Hey there,
Can you believe we're already halfway through the year? From launching our own enterprise-grade LLM to giving you a full view of AI adoption with the new Zia dashboard, a lot has changed in just a few months. And for MSPs, there’s more! MSP Central is now live, bringing professional services automation (PSA), remote monitoring and management (RMM), and security together all under one roof. There's plenty to catch up on, so let’s dive in.
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Zia LLM, our in-house large language model built for enterprise needs, is now available as a GenAI provider in ServiceDesk Plus. Zia LLM, now joins ChatGPT and Azure OpenAI to give you more flexibility within ServiceDesk Plus. You can now |
choose the AI engine that fits your organization best and even assign different providers to specific GenAI features based on your needs.
Learn more.
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We’re excited to roll out the new Zia dashboard, a clean, centralized view of how your teams are using Zia’s full AI toolkit in ServiceDesk Plus Cloud. From dedicated widgets, capture usage trends across Zia's intelligent predictions, GenAI |
adoption, sentiment summaries, blended conversations, and more. With this insightful dashboard, you can track feature adoption, monitor LLM token consumption, and quickly spot what’s being used and what’s not, all in one place. Learn more.
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We’re excited to introduce MSP Central, your all-in-one platform for PSA, RMM, server monitoring, and endpoint security. It brings , service delivery, security, and data protection into one unified console, augmented by AI-driven insights and built for |
multi-tenant operations. Streamline operations, scale effortlessly, and drive excellence with automation, smart triggers, and end-to-end orchestration tailored for MSPs. Explore now.
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Spot escalations before they happen. Fix assets before they fail. Predict change impact before users feel a thing. This is no longer a service desk manager’s dream; it’s what machine learning in ITOps can help you achieve. Read this |
e-book from ManageEngine Analytics Plus to see how no-code ML can help bring these capabilities to life across ITSM workflows.
Download now.
That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
Meanwhile, stay in touch with us on    
Until next time!
The ServiceDesk Plus team |
