We’re nearly halfway through the year, and we hope your service management strategies are going strong! As Q2 winds down, we’re sharing some helpful resources to help you keep pace with the evolving world of agentic AI, sharpen your incident workflows, and improve overall response strategies. Plus, don’t miss the latest on a couple of integrations that we’re excited about!
Invoke actions or a sequence of actions across hundreds of applications including Microsoft Entra ID, Slack, and more as a part of your ITSM workflows in the cloud version of ServiceDesk Plus—all without writing a single line of code! Trigger flow actions
powered by Zoho Flow, the iPaaS platform from Zoho, within ServiceDesk Plus natively to perform a range of activities like adding users to a group in Microsoft Entra ID or updating DNS records on CloudFlare. Learn more.
The cloud version of ServiceDesk Plus now integrates with Key Manager Plus, the certificate life cycle management solution from ManageEngine. This integration will help your IT teams stay proactive by automatically creating tickets in
ServiceDesk Plus for upcoming certificate expirations and SSL vulnerability alerts. Explore how your teams can ensure service continuity and strengthen their security posture by always staying ahead of potential SSL risks. Explore now.
AI agents are touted to reshape every domain, including ITSM by acting as a digital workforce that works with and on behalf of human teams. To understand what the advent of AI agents will mean for IT service desks, their operations, and staffing
strategies, ManageEngine surveyed 300 IT leaders across the United Kingdom. Download this report to uncover real-world sentiment, adoption trends, and concerns surrounding AI agent usage in ITSM. Get your free copy.
When IT incidents strike, how you communicate is just as important as how you respond. Delivering timely, clear, and consistent updates to everyone involved—from users and technicians to leadership—is crucial.Our latest article walks you through
everything you need to know about effective incident communication. Read now.
Thorough post-incident analysis is crucial for strengthening your response strategies and preventing repeat failures. That’s where structured incident postmortems can make all the difference. Check out our latest guide that delves deep into how
teams can conduct robust incident postmortems by coming together to review what went wrong, what was done to fix it, and how to avoid similar incidents in the future. Read the guide.
That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
