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Troubleshooting tips

Internet Information Services (IIS) Log Management

Internet Information Services (IIS) can be integrated with the following types of log files: W3C extended, NCSA, IIS log and ODBC. SharePoint Manager Plus supports W3C extended log file format. This format provides information on a range of websites, Internet Protocol (IP) addresses, user information and site visits with time stamp.

Configuring Settings for IIS log collection:

  • Click on Admin → Configuration → IIS Management

    IIS Management

  • To toggle between enabling and disabling of IIS log collection click on Enable IIS log collection or Disable IIS log collection under the Actions column.
  • In case of SYNC STATUS Failure, click on "View server details" to view the error details.
  • Under the "IIS Management" tab, based on the farm in which log collection must be enabled, click on "edit" (Edit IIS log collection) under Actions.

    IIS Management

  • If you want the existing credentials to be used then enable the check box next to "Use existing credentials".
  • Click on "Verify Credential" option to check the validity of the credentials.
  • To customize the sync frequency select the desired duration in "Sync Interval".
  • To toggle between enabling and disabling of servers click on Enable IIS log collection or Disable IIS log collection Under the Actions column in Servers section.
  • After making the desired changes click on "Configure" to establish the changes made to IIS log collection.

User credentials with Administrator privileges is required.
It is better to enable logging for all the sites and servers in IIS manager.
ERROR DETAILS column specifies any error that happens during the setup and during log collection with respect to the server.

Internet Information Services (IIS) log archival

To edit the archival settings for IIS log search, go to ADMINCustom SettingsArchive Data.

IIS log search archival interval specifies the period after which the IIS log search indices will be archived. To change this interval, enter the desired number of days in "IIS log archive Interval" box.

IIS log search retention period specifies the period for which the IIS log data is stored in the search engine, after this the data will be deleted. To change this period, entered the desired number of days in the "IIS Log Retention Period" box.

Click on "save" to establish the changes made to the Archive Data settings.

Enabling logging in IIS manager in servers:

IIS Management

Steps to enable Logging in IIS manager:

  • Click on StartAdministrative ToolsInternet Information Services (IIS) Manager.
  • In the connections pane, Server nameSites, then click on the site that should be configured.
  • In the home pane click on Logging → from the drop down list of "Use this feature to configure how IIS logs request on the Web server" select "W3C" → Select Fields
  • Select the fields shown in the picture below.

    IIS Management

  • Click on Ok
  • In the W3C Logging Fields ensure that the required fields are selected (See required fields).
  • Under the Log File Rollover section select Schedule radio button and set the schedule to Daily
  • Click on "Apply" in the Actions pane to save the changes.

Troubleshooting Server Connection Failure

Error message: The network path was not found

Open command prompt in the system and try pinging the server. If the ping was not successful, i.e. "Ping request could not find host <hostName>. Please check the name and try again” then the server is not reachable. Make sure the server is reachable and try connecting to the server.

If the server is reachable, then make sure that Remote Registry service is running at server side and also port TCP 445 is open at server side.

Run the below PowerShell command in SharePoint Manager Plus installed machine to check whether the port is open or not,

Test-NetConnection your_iis_server_name -Port 445

Error message: Requested registry access is not allowed

To avoid this error, make sure that the account used is a part of Built-In administrator group in all the servers.

If the account is already a member of built-in administrator group, try executing the below command in SharePoint Manager Plus installed machine to check if we are able to access the network location.

net use \\your_iis_server_name\C$ /u:domain\username "your_password"

(E.g) net use \\sp2016\C$ /u:sp16domain\administrator "******"

Error message: Failed to connect: <host>

Make the changes in the server.

Open command prompt and type "Regedit" and click Enter. "Registry Editor" window will open.


HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Session 

Manager > Memory Management > LargeSystemCache - Set it to 1 (HexaDecimal)


HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > LanmanServer > Parameters > Size - Set it to 3 (HexaDecimal)

 Add new "REG_DWORD" key: 

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > LanmanServer > Parameters > MaxNonpagedMemoryUsage - Set to 0xFFFFFFFF (HexaDecimal)

Control Panel > System and Security > System > Advanced System Setting > Advanced > Performance > Advanced - Set "Background Services"  > Apply 

Restart the server.