Remote Desktop & Mobile Device Management Software for MSPs

Inventory Scan failure - Asset Scan Locked

Problem

You are unable to proceed with manual / scheduled Inventory Scanning and you get an error - "Asset Scan Locked", during the process.

Cause

You will encounter this error due to one or more of the following reasons:

1. Client machine is too slow due to reasons like high CPU/Memory utilization.
2. WMI is not configured properly.

Resolution

Ensure there is enough RAM space to run the scan

Restart the client machine and try doing the asset scan. The Asset Scan will run smoothly after the restart if the issue was related to CPU/Memory utilization. In case you still have a problem, there may be a WMI related issue.

Eliminate any WMI related issues

Ensure WMI has been configured properly. Use Microsoft's WMI Diagnosis Utility to diagnose and repair problems with the WMI service.

In case you are not able to troubleshoot the error, then contact support team with the log files from Desktop Central Agent pertaining to the computer where Asset Scan failed.

Applies to: Asset Scan Locked, Software Inventory Tracking, Hardware Inventory Tracking, Asset Management, WMI Connection Failed

Keywords: Asset Scan Locked, Inventory Scan, Asset Scan, Manual Scanning, Scheduled Asset Scan, WMI Connection Failed