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Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
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Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Service Packs

Service Packs and Hotfixes

Note: If you are new to Desktop Central MSP, download the Complete EXE. No need to download Service Pack/Hotfix separately.

We recommend users to move to the latest version of Desktop Central MSP build #90075 (How can I find my Build number?)

Migrate from
Build 80101, 80102,......,
80123  
to Build 80205
Migrate from
Build 80201, 80202, ......,
80250 
to Build 90003
Migrate from
Build 90000, 90001, ......,
90067
to Build 90075
Customers using builds 80101 and above can install this Service Pack to move to the most recent version. Customers using builds 80200 and above can install this Hotfix to move to the most recent version. Customers using builds 90000 and above can install this hotfix to move to the most recent version.
Download Service Pack Service Pack
Install Upgrade Pack How to Install | What's New
Download Upgrade Pack Upgrade Pack
Install Upgrade Pack How to Install | What's New
Download Hotfix Hotfix
Install Upgrade Pack How to Install | What's New

Instructions to Apply Service Packs & Hot Fixes

Note: To reach the latest version, if you have to install a couple of service packs and hotfixes, it is recommended to exit the Update Manager tool for every PPM installation.
  1. Shut down Desktop Central MSP. (either through Start --> Programs -->ManageEngine Desktop Central MSP--> Stop Desktop Central or Right click Desktop Central logo on the Notification area of Task bar and click Shut down Server)
  2. Important:
    1. Take a backup of the Desktop Central installation directory (<Install_Dir>/DesktopCentralMSP_Server) to avoid any data loss during the upgrade process.
    2. If you have installed Desktop Central Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.
    3. Ensure that either your Desktop Central installation directory or the Desktop Central Directory folder in the system on which the Desktop Central database is running is not scanned by the anti virus.
    4. If the Desktop Central MSP Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process
  3. Execute the UpdateManager.bat file present in the <Desktop Central_Home>/bin directory.
  4. Click "Browse" and select the.ppm file that you have downloaded.
  5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
  6. Wait until the service pack / hotfix is fully installed.
  7. Click "Close" and then click "Exit" to exit the Update Manager tool.
  8. Start the Desktop Central.

How do I find out my build number?

Log in to the Desktop Central web client, and click the "About us" link in the top pane. You will find the build number mentioned below the version number. This is the build number of the currently installed Desktop Central MSP.

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