Remote Desktop & Mobile Device Management Software for MSPs

Service Packs and Hotfixes

We recommend users to move to the latest version of Desktop Central MSP build #80234 (How can I find my Build number?)

Migrate from Build 80000, 80001, ......, 80039 to Build 80101	Migrate from Build 80101, 80102, ......, 80123 to Build 80205	Migrate from Build 80201, 80202, ......, 80225 to Build 80234
Customers using builds 80000 and above can install this Service Pack to move to the most recent version.	Customers using builds 80101 and above can install this Service Pack to move to the most recent version.	Customers using builds 80200 and above can install this Hotfix to move to the most recent version.
Service Pack How to Install	Service Pack How to Install | What's New	Hotfix How to Install | What's New

Instructions to Apply Service Packs & Hot Fixes

1. Shut down Desktop Central MSP. (either through Start --> Programs -->ManageEngine Desktop Central MSP--> Stop Desktop Central or Right click Desktop Central logo on the Notification area of Task bar and click Shut down Server)
2. Important:
   

   1. Take a backup of the Desktop Central installation directory (<Install_Dir>/DesktopCentralMSP_Server) to avoid any data loss during the upgrade process.
   2. If you have installed Desktop Central Server on Windows Vista, Windows 7 or Windows 2008, you should login as a default administrator before running the Update Manager tool.
   3. Ensure that either your Desktop Central installation directory or the Desktop Central Directory folder in the system on which the Desktop Central database is running is not scanned by the anti virus.
   4. If the Desktop Central MSP Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process
3. Execute the UpdateManager.bat file present in the <Desktop Central_Home>/bin directory.
4. Click "Browse" and select the.ppm file that you have downloaded.
5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack / hotfix is fully installed.
7. Click "Close" and then click "Exit" to exit the Update Manager tool.
8. Start the Desktop Central.

How do I find out my build number?

Log in to the Desktop Central web client, and click the "About us" link in the top pane. You will find the build number mentioned below the version number. This is the build number of the currently installed Desktop Central MSP.