Creating Business Service

Introduction:

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Central Server and Probes), and MSP Edition (Central Server and Probes).

This section explains, how you can create a new Business Service. A Business Service is particularly useful for grouping the resources of a location, say the resources, available in sales office, or for grouping the resources, used by a business application.

Before we proceed, kindly ensure that you have added your Network devices, Applications, Servers & Databases, Storage devices and configured your Routers, for monitoring the bandwidth utilization.

Read the document further, to know about the Business Service creation for;

  1. Creating Business Service - Professional and Enterprise Editions

    1. Steps to Create a Business Service
    2. Business Service Details
    3. Associate Network Devices
    4. Associate Storage Devices
    5. Associate Servers and Applications
    6. Assign User for the Business Service
  1. Creating Business Service - MSP Edition
    1. Steps to Create a Business Service
    2. Business Service Details
    3. Associate Network Devices
    4. Associate Storage Devices
    5. Associate Servers and Applications
    6. Assign User for the Business Service

A Creating Business Service - Professional and Enterprise Editions

I Steps to Create a Business Service

To create a Business Service, follow the steps given below:

  1. Login to the IT360 console and click the My Dashboard tab. Click the Create Business Service button at the top right corner of the page.

  2. An Add Business Service wizard (shown in below screenshot) appears, which guides you through the business service creation process, and helps you to organize your critical business components thar you have added.

    There are four major steps to be performed in this Add Business Service wizard;

    1. Creating a business service with proper credentials

    2. Associating all the critical network device components under the business service

    3. Associating all the critical storage device components under the business service

    4. Associating all critical applications and servers under the business service

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II Business Service Details

  1. Provide Name for the Business Service;

    1. This is a mandatory field.

    2. You are allowed to enter only alphanumeric characters.

    3. All special characters, except, hyphen (-), underscore (_), single quote ('), and double quotes ("), are allowed.

    4. The total number of characters cannot exceed 28.

  2. Provide any Description, if required.

  3. Select the Owner, from the list of users, created. Click on Assign / UnAssign Users. This lists all the Users, available to the Owners list (See the screenshot below).

    Notes:

You can find more details about the above users here.

  1. You can Create a Mapview for this Business Service, by enabling the checkbox, if you wish to view the devices associated with this business service in a map. (You can view this map under 'My Dashboard -> Topology Map View'). This is optional.

  2. Select the Location, for associating the business service to a particular geographical location from the drop-down. You can also provide your own location, by clicking Add Location that opens up the Google map. Here, you add custom locations by doing the following:
    1. To navigate to a location, use the controls on the top left of the map.
    2. Select a location in the Map by clicking it with the mouse. You will see an image indicating your selection.
    3. Add a name for the location in the Location Name field and click Add Selected Location.

  1. Click Next to create the Business Service and proceed to add Resources.
Note: By clicking on Help link, you can avail the help, on how to create a business service through wizard at any time.

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III Associate Network Devices

  1. As you click Next in the Add Business Service wizard, the Associate Network Devices wizard lists all the network devices. You can use the All devices drop-down to filter out any specific devices which you may need to monitor and then click on the check box against that particular device. For example, let’s say you need to monitor a router which has 10 interfaces. You can either select the router displayed in the wizard in which case, all 10 interfaces are also selected to monitor, or select the individual interface in the router for monitoring.

Add Device/Discover Devices:

  1. You can also add specific devices, if you do not find them in the list by clicking Add Device link. A small pop-up window appears (as shown below) wherein you can specify the Device Name/ IP Address and Netmask details, choose the right Credentials and click Add Device to close the pop up window.

  1. Now, you can do either of the following; click Finish to end up with the business service creation process and go to the final screen, wherein you can view the details of the business service you have just created or create another business service, click Quit Wizard tol simply create the business service without adding any of the above devices and exit, click Previous to go back to the Add Business Service wizard and make any changes, or click Next to associate Storage Devices.

IV Associate Storage Devices

  1. As you click Next in the Associate Network Devices wizard, the Associate Storage Devices wizard lists all the storage devices. You can use the All devices drop-down to filter out any specific devices which you may need to monitor and then click on the check box against that particular device.

Add Device:

  1. You can also add specific devices, if you do not find them in the list by clicking Add Device link. A small pop-up window appears, where you can add a storage device.

  1. Now, you can do either of the following; click Finish to end up with the business service creation process and go to the final screen, wherein you can view the details of the business service you have just created or create another business service, click Quit Wizard tol simply create the business service without adding any of the above devices and exit, click Previous to go back to the Associate Network Devices wizard and make any changes, or click Next to associate Servers and Applications.

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V Associate Servers and Applications

  1. As you click Next in the Associate Storage Devices wizard, you will land up in this Associate Servers and Applications wizard that allows you to associate critical applications and servers to this business service. Here you can select either a specific server/application/database, or the entire server as it is. You can use the All devices drop-down to filter out any specific devices which you may need to monitor. Then click the check box(es) against the individual devices.

  2. Once you have added the required monitors to the business service, click on Finish to complete the business wizard process. You will be then automatically re-directed to the Summary page of the business service under My Dashboard.

The detailed Summary page of the above Business Service displays the following information for all the resources associated with it:

  1. Summary of the Business Service
    The overall information related to the Business Service such as Name, Availability, Health, etc.

  2. Heath and Availability of the Business Service
    Monitor Downtime and Uptime Chart indicated in red and green color, respectively. Clicking on the chart takes you to the detailed Report page.

  3. Recent Alarms for the Business Service
    Number of Recent Alarms (Networks, Interfaces, Storage, Servers and Applications)

  4. HelpDesk Tickets Summary relevant to the Business Service
    The list of all tickets automatically logged for Network devices and Applications & Servers.

  5. Top Applications by Response Time (ms)
    The list of all Applications with high priority, along with minimum, maximum and average response time.

  6. Top Servers by Response Time (ms)
    The list of all Servers with high priority, along with minimum, maximum and average response time.

  7. Top Servers by CPU utilization (%)
    The list of all Servers with high priority, along with minimum, maximum and average CPU utilization.

Assign User for the Business Service:

You can assign a user to the above Business Service from the Summary page (above screenshot), as well. Click the Assign User/Owner link. This is similar to the Owner selection under Business Service Details.

You can also create sub-groups and associate more IT resources to this business service.

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B Creating Business Service - MSP Edition

Before we proceed, kindly ensure the following:

I Steps to Create a Business Service:

  1. Login to the IT360 Console.

  2. Choose the Customer, for whom you wish to create the Business Service, from the 'Customers' drop down list. The page gets redirected to the My Dashboard page.

  3. Click the 'Create Business Service' button at the top right corner of the page. An Add Business Service wizard appears (as shown below) that guides you through the process of creating the business service and helps in organizing your critical business components, you have added.

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II Business Service Details:

  1. Enter the following Business Service details in the Business Service Wizard that appears;

    1. Name – Provide Name for the Business Service. This is a mandatory field. You are allowed to enter only alphanumeric characters. All special characters, except, hyphen (-), underscore (_), single quote ('), and double quotes ("), are allowed. Also, the total number of characters cannot exceed 28.

    2. Description - The description related to the Business Service.

    3. You can Create a Mapview for this Business Service, by enabling the checkbox, if you wish to view the devices associated with this business service in a map. (You can view this map under 'My Dashboard -> Topology Map View'). This is optional.

    4. Select the Location, for associating the business service to a particular geographical location from the drop-down. You can also provide your own location, by clicking Add Location that opens up the Google map. Here, you add custom locations by doing the following:

      • To navigate to a location, use the controls on the top left of the map.

      • Select a location in the Map by clicking it with the mouse. You will see an image indicating your selection.

      • Add a name for the location in the Location Name field and click Add Selected Location.

  1. Click Next to create the Business Service and proceed to add Resources.
Note: By clicking on Help link, you can avail the help, on how to create a business service through wizard at any time.

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III Associate Network Devices

  1. As you click Next in the Add Business Service wizard, the Associate Network Devices wizard lists all the network devices. You can use the All devices drop-down to filter out any specific devices which you may need to monitor. Next click the check box(es) against the required Site Name whose devices you wish to add. Then click the check box(es) against the individual devices.
  1. Now, you can do either of the following; click Finish or Back to Business Service to go to the Summary page, click Previous to go back to the previous wizard and make any required changes, or click Next to associate Storage Devices.

IV Associate Storage Devices

  1. As you click Next in the Associate Network Devices wizard, the Associate Storage Devices wizard lists all the storage devices. You can use the All devices drop-down to filter out any specific devices which you may need to monitor. Next click the check box(es) against the required Site Name whose devices you wish to add. Then click the check box(es) against the individual devices.
  1. Now, you can do either of the following; click Finish or Back to Business Service to go to the Summary page, click Previous to go back to the previous wizard and make any required changes, or click Next to associate Servers and Applications.

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V Associate Servers and Applications

  1. As you click Next in the Associate Storage Devices wizard, you will land up in this Associate Servers and Applications wizard that allows you to associate critical applications and servers to this business service. Here you can select either a specific server/application/database, or the entire server as it is. You can use the All devices drop-down to filter out any specific devices which you may need to monitor. Next click the check box(es) against the required Site Name whose devices you wish to add. Then click the check box(es) against the individual devices.

  2. Once you have added the required monitors to the business service, click on Finish to complete the business wizard process. You will be then automatically re-directed to the Summary page of the business service under My Dashboard.

The detailed Summary page of the above Business Service displays the following information for all the resources associated with it:

  1. Summary of the Business Service
    The overall information related to the Business Service such as Name, Availability, Health, etc.

  2. Heath and Availability of the Business Service
    Monitor Downtime and Uptime Chart indicated in red and green color, respectively. Clicking on the chart takes you to the detailed Report page.

  3. Recent Alarms for the Business Service
    Number of Recent Alarms (Networks, Interfaces, Storage, Servers and Applications)

  4. List of all Recent Alarms
    The list of all Recent Alarms along with details such as Type, Status, Message and Time.

  5. Top Applications by Response Time (ms)
    The list of all Applications with high priority, along with minimum, maximum and average response time.

  6. Top Servers by Response Time (ms)
    The list of all Servers with high priority, along with minimum, maximum and average response time.

  7. Top Servers by CPU utilization (%)
    The list of all Servers with high priority, along with minimum, maximum and average CPU utilization.

You can also create sub-groups and associate more IT resources to this business service.

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Notes:

  1. In order to view the details of the Business View created, just click that particular 'Business Service Name' link under the Business Service Group list in the Dashboard page. The Summary of the Business Service is displayed.

  2. The Business Service Group created in Probe will be listed under the Central`s Business Service Group list, with the Probe name as the extension in the Business Service Name, e.g. Plan_it360-server.

  3. The Business Service Group created in Probe, with the Network Devices associated, will create a Business View under Probe`s Networks tab.

Assign User for the Business Service:

In the case of MSP edition, assigning user to the Business Service can be done from the Add User wizard ('Admin -> User Management'). Select the 'Role Name' as 'Operator' and give access to the user for the BSG, you have created. Click here for detailed steps and screenshots.

You can also Create Sub-groups and associate more IT resources to this Business Service.

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