Managing and Unmanaging a Device 

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Probes only) and MSP Edition (Probes only).

By default, IT360 manages all the discovered network nodes / devices. However, out of those, a few might be in store / maintenance mode. Such devices cannot respond to the status polls sent out by IT360. They can be set to unmanaged status, so that IT360 does not do a status poll or data collection.

This section handles the following:

  1. Unmanage a Single Device

  2. Manage a Single Device

  3. Manage Multiple Devices Simultaneously

1. Steps to Unmanage a Single Device

To unmanage a particular device, do the following;

  1. Go to the Device snapshot page.

  2. Under Actions, click on the Unmanage link.

This stops the status polling and also the data collection for the device. The device icon changes to Gray (as shown in the below screenshot), indicating that the device has been unmanaged.

2. Steps to Manage a Single Device

To start managing an unmanaged device, follow the steps below;

  1. Go to the Device snapshot page.

  2. Under Actions, click on the Manage link.

This resumes the status polling and data collection for the device. The status icon shows the current status of the device. The device icon changes to Green (as shown in the 1st screenshot), indicating that the device has been managed.

3. Steps to Manage Multiple Devices Simultaneously

To manage or unmanage many devices at a time, you can use the Quick Configuration wizard. To do so, follow the steps below;

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Bulk Configuration under Monitoring Configuration.

  4. Choose the Network Devices option. The Quick Configuration Wizard is displayed.

  5. Select the option "Manage/Unmanage devices" and click on Next.

  6. From the Select the category drop down list, select the category of devices, which you want to manage/unmanage.

  7. To stop managing the devices, move them to the list in the left. To start managing the unmanaged devices, move them to the list in the right.

  8. Click on Finish.

You can also Schedule downtimes for the devices, in case you do not want it monitored for a specified interval.

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