Installing and Uninstalling ManageEngine IT360

This section explains the various steps involved in the Installation and Uninstallation of IT360. The installation steps slightly differ for each of the 3 editions of IT360, but are common for all modules (i.e., Network, Servers & Applications and Traffic) in IT360, except the Storage module, for which the installation steps are documented separately.

This following topics are discussed here:

General:

  1. Prerequisites to installation

  2. Screenshot-Assisted Installation Steps

  3. Installation Steps without Screenshots

  4. Uninstalling ME IT360

Add-ons & Plug-ins:

  1. OpStor - Installation/Uninstallation Procedures

  2. IPAM Plugin - Installation/Uninstallation Procedures

  3. Configuration Management Plugin - Installation/Uninstallation Procedures

  4. Desktop Central - Installation/Uninstallation Procedures

1. Prerequisites to installation

  1. The server, where IT360 (all editions) is going to be installed, should not contain the symbol underscore [ _ ] in its HostName.
Note: If you use underscore [ _ ], you will not be able to access certain services on TCP/IP networks, as it may affect IT360 service startup.
  1. You should have decided by now, on the required edition of IT360 - Either Professional Edition, or Enterprise Edition, or MSP Edition.

  2. Ensure that the System Requirements are properly met with.

  3. Download the Latest version of ManageEngine IT360.

  4. If you want Failover support, it is suggested that you use Microsoft SQL as the backend database.

  5. In case, you plan to use Microsoft SQL as the backend database, make sure that you have Configured Microsoft SQL Server for ManageEngine IT360 installation.

  6. Make sure that you have properly configured DNS for the Server, in which IT360 is to be installed.

2. Screenshot-Assisted Installation Steps

If you require an installation procedure along with screenshots, click the links below:

3. Installation Steps without Screenshots

  1. Professional Edition installation [Standalone Architecture]

  2. Enterprise Edition (Central) installation [Central Server-Probe Architecture for Enterprises]

  3. Enterprise Edition (Probe) installation

  4. MSP Edition (Central) [Central Server-Probe Architecture for Managed Service Providers]

  5. MSP Edition (Probe) installation


3.1 Professional Edition Installation

  1. Double click on 'ManageEngine_IT360.exe' and follow the screens, which are self-explanatory. A brief description of the screens is given below.

  2. Go through the License Agreement carefully, and click 'Yes' to accept and proceed further.

  3. Selecting Edition: Choose 'Professional Edition', from the available options, for installation in your environment, and click 'Next'.

  4. Installation Folder: If you want to change the location of the installation folder of ManageEngine IT360 – Professional Edition, then click on 'Browse' button. Else, click 'Next'. By default, it installs under'C:\ManageEngine\IT360'.

  5. Shortcut Name: Specify the shortcut name which should appear in the 'Start Menu'. Click 'Next'.

  6. Ports and Secure Communication: You may use the default port as displayed, or, you may specify the port of your choice. You may also choose to change the type of communication - 'http' or 'https'. [The default port number for an HTTP connection is 8080. The default port number for an HTTPS connection is 8443. When you decide to use a different port number, ensure those ports are free. The following ports are generally required in IT360: 1100, 2001, 8080, 8100, 8200, 8300, 8400, 8005 and 8009.]. Click 'Next'.

  7. Language Selection: Select the language, in which you wish to install ManageEngine IT360 - Professional Edition. Click ‘Next’.
Note: The system locale or language in the system, in which the IT360 application runs, should be the same as that of the language chosen in this wizard. [The system locale can be set from; 'Control Panel -> Region and Language -> Administrative -> Change system locale']
  1. Personal Information: Enter your personal details, such as ‘Name’, ‘Email Address’ (mandatory), ‘Phone’, ‘Company Name (mandatory)’and Country. Click 'Next'.

  2. Review Settings and Confirm: Now, the setup wizard would require you to confirm the installation settings. If you want to make any changes, click ‘Back’, else click ‘Next’ to begin the installation.

As you click Next, an information window is displayed that asks you to define exceptions for the installation directory (e.g. D:) chosen. Click OK. It will take few minutes for the installation wizard to extract the files into the installation directory.

  1. Database Selection Panel: Choose your Database from any one of the following:

    1. POSTGRESQL (bundled with the product): If you choose this, no database configuration is required. Clicking Next will take you directly to the final Installation Complete wizard. (i.e., skip the next step and directly go to the final installation step).

    2. Microsoft SQL_EXPRESS (bundled with the product): If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel. (For this, there are some predefined Prerequisites).

    3. Microsoft SQL Server 2005 and above - SQL Server Authentication Only: If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel.

  1. Database configuration panel: Do the following here:

    1. If you have chosen Microsoft SQL_EXPRESS (bundled with the product) in the previous step, then this wizard shows all entries in read-only mode, except the Prefix, which you can edit.

    2. If you have chosen Microsoft SQL Server 2005 and above - SQL Server Authentication Only in the previous step, then you can fill/edit all the fields.

Once the database configuration is complete, proceed to click ‘Next’ to complete installation.

Note: If Microsoft SQL is running on the same server, where IT360 is installed, the IT360 modules may get started, even before the database actually starts. To avoid this, change the Startup Type for the IT360 services as 'Automatic (Delayed Start)', by following the below steps;

  • Go to ‘services.msc’.

  • Right click on the 'ManageEngine IT360 Central' service or 'ManageEngine IT360 Probe' service, as applicable.

  • Select ‘Properties’, change the 'Startup type' to 'Automatic (delayed start)' and click ‘OK’.
  1. Now, a wizard appears indicating the completion of the installation process. You can now choose to either Start ManageEngine IT360 server and click 'Finish', or simply click 'Finish' to complete the installation.
Note: ManageEngine IT360 – Professional Edition is installed as a Windows service. Refer to 'Getting Started' guide to begin monitoring your IT infrastructure.

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3.2 Enterprise Edition - Central Installation

This section describes the installation steps for the Enterprise Edition. This edition has Distributed Architecture and works in a Central Server - Probe model. The Central Server is the master server that displays the data, obtained by the Probe Server from remote location. This data is displayed in a centralized console view. While installing this Edition, you first need to install the Central Server, followed by the Probe Server, in the remote location(s).

Recommended Configuration: It is recommended that you install the Central and the Probe in different systems rather than on the same system, i.e. install Central Server in System 1 and Probe Server in System 2, System 3, etc.

  1. Double click on 'ManageEngine_IT360.exe' and follow the screens, which are self-explanatory. A brief description of the screens is given below.

  2. Go through the License Agreement and then click 'Yes' to accept it to proceed to the installation folder.

  3. Selecting the Edition: Choose 'Enterprise Edition', from the available options, for installation in your environment, and click 'Next'.

  4. Server Selection: Choose the type of installation as 'Central Server' and click 'Next'.

  5. Installation Folder: If you want to change the location of the installation folder of ManageEngine IT360 – Enterprise Edition (Central Server), then click on 'Browse' button. Else, click 'Next'. By default, it installs under 'C:\ManageEngine\IT360'.

  6. Shortcut Name: Specify the shortcut name that you would want in the Start Menu. Click 'Next'.

  7. Ports and Secure Communication: You may use the default port as displayed, or, you may specify the port of your choice. You may also choose to change the type of communication - 'http' or 'https'. [The default port number for an HTTP connection is 8080. The default port number for an HTTPS connection is 8443. When you decide to use a different port number, ensure those ports are free. The following ports are generally required in IT360: 8443, 1100, 2001, 8080, 8100, 8200, 8300, 8400, 8005 and 8009.]. Click 'Next'.

    Note: Please note that while installing the Enterprise Edition, you must select similar protocols for both Central and Probe Servers. For example, if you have chosen 'http' for Central Server, ensure you have selected the same protocol while installing Probe Server.
  1. Language Selection:Select the language, in which you wish to install ManageEngine IT360 - Enterprise Edition - Central. Click ‘Next’.
Note: The system locale or language in the system, in which the IT360 application runs, should be the same as that of the language chosen in this wizard. [The system locale can be set from; 'Control Panel -> Region and Language -> Administrative -> Change system locale']
  1. Personal Information: Enter your personal details, such as ‘Name’, ‘Email Address’ (mandatory), ‘Phone’, ‘Company Name (mandatory)’and Country. Click 'Next'.

  2. Review Settings and Confirm: Now, the setup wizard would require you to confirm the installation settings. If you want to make any changes, click ‘Back’, else click ‘Next’ to begin the installation.

As you click Next, an information window is displayed that asks you to define exceptions for the installation directory (e.g. D:) chosen. Click OK. It will take few minutes for the installation wizard to extract the files into the installation directory.

  1. Database Selection Panel: Choose your Database from any one of the following:
    1. POSTGRESQL (bundled with the product): If you choose this, no database configuration is required. Clicking Next will take you directly to the final Installation Complete wizard. (i.e., skip the next step and directly go to the final installation step).

    2. Microsoft SQL_EXPRESS (bundled with the product): If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel. (For this, there are some predefined Prerequisites).

    3. Microsoft SQL Server 2005 and above - SQL Server Authentication Only: If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel.
  1. Database configuration panel: Do the following here:
    1. If you have chosen Microsoft SQL_EXPRESS (bundled with the product) in the previous step, then this wizard shows all entries in read-only mode, except the Prefix, which you can edit.

    2. If you have chosen Microsoft SQL Server 2005 and above - SQL Server Authentication Only in the previous step, then you can fill/edit all the fields.

      • Enter the correct ‘Database Server’ name, ‘Port Number’, ‘Login’ details, ‘Password’, ‘Instance Name’ and ‘Prefix’ for ManageEngine IT360 – Enterprise Edition (Central). Also, make sure that the ‘Create Database’ checkbox is checked, if you want the database to be created.

      • If no Named Instance is available for the Microsoft SQL server, just leave the ‘Instance Name’field, blank.

      • If IT360 is installed as the Standby server, then the ‘Create Database’ checkbox need not be checked.

Once the database configuration is complete, proceed to click ‘Next’ to complete installation.

Note: If Microsoft SQL is running on the same server, where IT360 is installed, the IT360 modules may get started, even before the database actually starts. To avoid this, change the Startup Type for the IT360 services as 'Automatic (Delayed Start)', by following the below steps;

  • Go to ‘services.msc’.

  • Right click on the 'ManageEngine IT360 Central' service or 'ManageEngine IT360 Probe' service, as applicable.

  • Select ‘Properties’, change the 'Startup type' to 'Automatic (delayed start)' and click ‘OK’.
  1. Now, a wizard appears indicating the completion of the installation process. You can now choose to either Start ManageEngine IT360 server and click 'Finish', or simply click 'Finish' to complete the installation.

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3.3 Enterprise Edition - Probe Installation

Once the Central Server installation is complete, you can start with the installation of the Probe Server. Before beginning the Probe Server installation, make sure of the following:

  • You have made the required configuration settings in Firewall.
  • The Central Server webclient is accessible from the Probe Server.
  • The Central Server has fully started.
  1. Double click on 'ManageEngine_IT360.exe' and follow the screens, which are self-explanatory. A brief description of the screens is given below.

  2. Go through the License Agreement and then click 'Yes' to accept it to proceed to the installation folder.

  3. Selecting the Edition: Choose 'Enterprise Edition', from the available options, for installation in your environment, and click 'Next'.

  4. Server Selection: Choose the type of installation as 'Probe' and click 'Next'.

  5. Central Server details: Now, configure the Central Server details, in order to enable secured communication with the Probe. You can do this, by entering the 'Host Name / IPAddress' in 'Central Server Host', and the 'Central Server SSL Port' number.

Note:

i. If you have installed Central in NAT environment, please use the NAT IPAddress in 'Central Server Host'.

ii) Enable the 'Configure Standby Central Server Details' checkbox, only if you have previously installed the Failover Secondary Central. Click 'Next'.

  1. Standby Central Server Details: This step is applicable, only if you have enabled the 'Configure Standby Central Server Details' checkbox in the previous step. Here, simply enter the Standby Central Server details such as 'Standby Central Server Host Name/IP' and 'Standby Central Server SSL Port Number', to enable communication with the Probe for Failover. Click 'Next'.

  2. Installation Folder: If you want to change the location of the installation folder of ManageEngine IT360 – Enterprise Edition (Probe Server), then click on 'Browse' button. Else, click 'Next'. By default, it installs under 'C:\ManageEngine\IT360'.

  3. Shortcut Name: Specify the shortcut name that you would want in the Start Menu. Click 'Next'.

  4. Ports and Secure Communication: You may use the default port as displayed, or , you may specify the port of your choice. You may also choose to change the type of communication - 'http' or 'https'. [The default port number for an HTTP connection is 8080. The default port number for an HTTPS connection is 8443. When you decide to use a different port number, ensure those ports are free. The following ports are generally required in IT360: 1100, 2001, 8080, 8100, 8200, 8300, 8400, 8005 and 8009.]. Click 'Next'.

    Note: Please note that while installing Enterprise Edition, you must select similar protocols for both Central and Probe. For example, if you have chosen 'http' for Central Server, ensure that you have selected the same protocol, while installing Probe.

  5. Language Selection:Select the language, in which you wish to install ManageEngine IT360 - Enterprise Edition - Probe. Click ‘Next’.
Note: The system locale or language in the system, in which the IT360 application runs, should be the same as that of the language chosen in this wizard. [The system locale can be set from; 'Control Panel -> Region and Language -> Administrative -> Change system locale']
  1. Personal Information: Enter your personal details, such as ‘Name’, ‘Email Address’ (mandatory), ‘Phone’, ‘Company Name (mandatory)’and Country. Click 'Next'.

  2. Review Settings and Confirm: Now, the setup wizard would require you to confirm the installation settings. If you want to make any changes, click ‘Back’, else click ‘Next’ to begin the installation.

As you click Next, an information window is displayed that asks you to define exceptions for the installation directory (e.g. D:) chosen. Click OK. It will take few minutes for the installation wizard to extract the files into the installation directory.

  1. Database Selection Panel: Choose your Database from any one of the following:
    1. POSTGRESQL (bundled with the product): If you choose this, no database configuration is required. Clicking Next will take you directly to the final Installation Complete wizard. (i.e., skip the next step and directly go to the final installation step).

    2. Microsoft SQL_EXPRESS (bundled with the product): If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel. (For this, there are some predefined Prerequisites).

    3. Microsoft SQL Server 2005 and above - SQL Server Authentication Only: If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel.
  1. Database configuration panel: Do the following here:
    1. If you have chosen Microsoft SQL_EXPRESS (bundled with the product) in the previous step, then this wizard shows all entries in read-only mode, except the Prefix, which you can edit.

    2. If you have chosen Microsoft SQL Server 2005 and above - SQL Server Authentication Only in the previous step, then you can fill/edit all the fields.

      • Enter the correct ‘Database Server’ name, ‘Port Number’, ‘Login’ details, ‘Password’, ‘Instance Name’ and ‘Prefix’ for ManageEngine IT360 – Enterprise Edition (Probe). Also, make sure that the ‘Create Database’ checkbox is checked, if you want the database to be created.

      • If no Named Instance is available for the Microsoft SQL server, just leave the ‘Instance Name’field, blank.

      • If IT360 is installed as the Standby server, then the ‘Create Database’ checkbox need not be checked.

Once the database configuration is complete, proceed to click ‘Next’ to complete installation.

Note: If Microsoft SQL is running on the same server, where IT360 is installed, the IT360 modules may get started, even before the database actually starts. To avoid this, change the Startup Type for the IT360 services as 'Automatic (Delayed Start)', by following the below steps;

  • Go to ‘services.msc’.

  • Right click on the 'ManageEngine IT360 Central' service or 'ManageEngine IT360 Probe' service, as applicable.

  • Select ‘Properties’, change the 'Startup type' to 'Automatic (delayed start)' and click ‘OK’.
  1. Now, a wizard appears indicating the completion of the installation process. You can now choose to either Start ManageEngine IT360 server and click 'Finish', or simply click 'Finish' to complete the installation.

Note:

1. ManageEngine IT360 – Enterprise Edition is installed as a Windows service. Refer to 'Getting Started' guide to begin monitoring your IT infrastructure.

2. The operator/user has to open the 'https' port in Firewall, to access the Probe from Central, even though the Probe is installed in 'http' mode. This is because, in general, the Central to Probe communication happens in 'https' mode, irrespective of the protocol scheme configured in Probe.

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3.4 MSP Edition - Central Installation

This section describes the installation steps for the MSP Edition. This edition has a Distributed Architecture and works in a Central Server - Probe model. The Central Server is the master server that displays the data obtained by the Probe Server from remote location. This data is displayed in a centralized console view. While installing this Edition, you first need to install the Central Server, followed by the Probe Server, in the remote location(s).

Recommended Configuration: It is recommended that you install Central and Probe in different systems, rather than on the same system, i.e., install Central Server on System 1 and install Probe Server in System 2, System 3, etc.

  1. Double click on 'ManageEngine_IT360.exe' and follow the screens, which are self-explanatory. A brief description of the screens is given below.

  2. Go through the License Agreement and then click 'Yes' to accept it to proceed to the installation folder.

  3. Server Selection: Choose the type of installation as 'Central Server' and click 'Next'.

  4. Installation Folder: If you want to change the location of the installation folder of ManageEngine IT360 – MSP Edition (Central Server), then click on 'Browse' button. Else, click 'Next'. By default, it installs under 'C:\ManageEngine\IT360'.

  5. Shortcut Name: Specify the shortcut name that you would want in the Start Menu. Click 'Next'.

  6. Ports and Secure Communication:The next step is to configure the HTTPS port, in order to access the IT360 webclient. After entering the port number, click 'Next'.

Note:The default port number for an HTTPS connection is 8443. However, make sure that no other program uses the port number, you provide.
  1. Language Selection:Select the language, in which you wish to install ManageEngine IT360 - MSP Edition - Central. Click ‘Next’.
Note: The system locale or language in the system, in which the IT360 application runs, should be the same as that of the language chosen in this wizard. [The system locale can be set from; 'Control Panel -> Region and Language -> Administrative -> Change system locale']
  1. Personal Information: Enter your personal details, such as ‘Name’, ‘Email Address’ (mandatory), ‘Phone’, ‘Company Name (mandatory)’and Country. Click 'Next'.

  2. Review Settings and Confirm: Now, the setup wizard would require you to confirm the installation settings. If you want to make any changes, click ‘Back’, else click ‘Next’ to begin the installation.

As you click Next, an information window is displayed that asks you to define exceptions for the installation directory (e.g. D:) chosen. Click OK. It will take few minutes for the installation wizard to extract the files into the installation directory.

  1. Database Selection Panel: Choose your Database from any one of the following:
    1. POSTGRESQL (bundled with the product): If you choose this, no database configuration is required. Clicking Next will take you directly to the final Installation Complete wizard. (i.e., skip the next step and directly go to the final installation step).

    2. Microsoft SQL_EXPRESS (bundled with the product): If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel. (For this, there are some predefined Prerequisites).

    3. Microsoft SQL Server 2005 and above - SQL Server Authentication Only: If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel.
  1. Database configuration panel: Do the following here:
    1. If you have chosen Microsoft SQL_EXPRESS (bundled with the product) in the previous step, then this wizard shows all entries in read-only mode, except the Prefix, which you can edit.

    2. If you have chosen Microsoft SQL Server 2005 and above - SQL Server Authentication Only in the previous step, then you can fill/edit all the fields.

      • Enter the correct ‘Database Server’ name, ‘Port Number’, ‘Login’ details, ‘Password’, ‘Instance Name’ and ‘Prefix’ for ManageEngine IT360 – MSP Edition (Central). Also, make sure that the ‘Create Database’ checkbox is checked, if you want the database to be created.

      • If no Named Instance is available for the Microsoft SQL server, just leave the ‘Instance Name’ field, blank.

      • If IT360 is installed as the Standby server, then the ‘Create Database’ checkbox need not be checked.

Once the database configuration is complete, proceed to click ‘Next’ to complete installation.

Note: If Microsoft SQL is running on the same server, where IT360 is installed, the IT360 modules may get started, even before the database actually starts. To avoid this, change the Startup Type for the IT360 services as 'Automatic (Delayed Start)', by following the below steps;

  • Go to ‘services.msc’.

  • Right click on the 'ManageEngine IT360 Central' service or 'ManageEngine IT360 Probe' service, as applicable.

  • Select ‘Properties’, change the 'Startup type' to 'Automatic (delayed start)' and click ‘OK’.
  1. Now, a wizard appears indicating the completion of the installation process. You can now choose to either Start ManageEngine IT360 server and click 'Finish', or simply click 'Finish' to complete the installation.

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3.5 MSP Edition - Probe Installation

Once the Central Server installation is complete, you can start with the installation of the Probe Server. Before beginning the Probe Server installation, make sure of the following:

  • You have made the required configuration settings in Firewall.
  • The Central Server webclient is accessible from the Probe Server.
  • The Central Server has fully started.
  1. Double click on 'ManageEngine_IT360.exe' and follow the screens, which are self-explanatory. A brief description of the screens is given below.

  2. Go through the License Agreement and then click 'Yes' to accept it to proceed to the installation folder.

  3. Server Selection: Choose the type of installation as 'Probe' and click 'Next'.

  4. Central Server details: Now, configure the Central Server details, in order to enable secured communication with the Probe. You can do this by entering the Host Name / IPAddress in 'Central Server Host', and 'Central Server SSL Port' number.

Note:

i. If you have installed Central in NAT environment, please use the NAT IPAddress in 'Central Server Host'.

ii. Here, enable the 'Configure Standby Central Server Details' checkbox, only if you have previously installed the Failover Secondary Central. Click 'Next'.

  1. Standby Central Server Details: This step is applicable, only if you have enabled the 'Configure Standby Central Server Details' checkbox in the previous step. Here, simply enter the Standby Central Server details such as 'Standby Central Server Host Name/IP' and 'Standby Central Server SSL Port Number', to enable secured communication with the Probe for Failover. Click 'Next'.

  2. Installation Folder: If you want to change the location of the installation folder of ManageEngine IT360 – MSP Edition (Probe Server), then click on 'Browse' button. Else, click 'Next'. By default, it installs under 'C:\ManageEngine\IT360'.

  3. Shortcut Name: Specify the shortcut name that you would want in the Start Menu. Click 'Next'.

  4. Ports and Secure Communication: The next step is to configure the HTTPS port, in order to access the IT360 webclient. After entering the port number, click 'Next'.

Note:The default port number for an HTTPS connection is 8443. However, make sure that no other program uses the port number, you provide.
  1. Language Selection:Select the language, in which you wish to install ManageEngine IT360 - MSP Edition - Probe. Click ‘Next’.
Note: The system locale or language in the system, in which the IT360 application runs, should be the same as that of the language chosen in this wizard. [The system locale can be set from; 'Control Panel -> Region and Language -> Administrative -> Change system locale']
  1. Personal Information: Enter your personal details, such as ‘Name’, ‘Email Address’ (mandatory), ‘Phone’, ‘Company Name (mandatory)’and Country. Click 'Next'.

  2. Review Settings and Confirm: Now, the setup wizard would require you to confirm the installation settings. If you want to make any changes, click ‘Back’, else click ‘Next’ to begin the installation.

As you click Next, an information window is displayed that asks you to define exceptions for the installation directory (e.g. D:) chosen. Click OK. It will take few minutes for the installation wizard to extract the files into the installation directory.

  1. Database Selection Panel: Choose your Database from any one of the following:
    1. POSTGRESQL (bundled with the product): If you choose this, no database configuration is required. Clicking Next will take you directly to the final Installation Complete wizard. (i.e., skip the next step and directly go to the final installation step).

    2. Microsoft SQL_EXPRESS (bundled with the product): If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel. (For this, there are some predefined Prerequisites).

    3. Microsoft SQL Server 2005 and above - SQL Server Authentication Only: If you choose this, database configuration is required. Clicking Next will take you to the Database configuration panel.
  1. Database configuration panel: Do the following here:
    1. If you have chosen Microsoft SQL_EXPRESS (bundled with the product) in the previous step, then this wizard shows all entries in read-only mode, except the Prefix, which you can edit.

    2. If you have chosen Microsoft SQL Server 2005 and above - SQL Server Authentication Only in the previous step, then you can fill/edit all the fields.

      • Enter the correct ‘Database Server’ name, ‘Port Number’, ‘Login’ details, ‘Password’, ‘Instance Name’ and ‘Prefix’ for ManageEngine IT360 – MSP Edition (Probe). Also, make sure that the ‘Create Database’ checkbox is checked, if you want the database to be created.

      • If no Named Instance is available for the Microsoft SQL server, just leave the ‘Instance Name’field, blank.

      • If IT360 is installed as the Standby server, then the ‘Create Database’ checkbox need not be checked.

Once the database configuration is complete, proceed to click ‘Next’ to complete installation.

Note: If Microsoft SQLis running on the same server, where IT360 is installed, the IT360 modules may get started, even before the database actually starts. To avoid this, change the Startup Type for the IT360 services as 'Automatic (Delayed Start)', by following the below steps;

  • Go to ‘services.msc’.

  • Right click on the 'ManageEngine IT360 Central' service or 'ManageEngine IT360 Probe' service, as applicable.

  • Select ‘Properties’, change the 'Startup type' to 'Automatic (delayed start)' and click ‘OK’.
  1. Now, a wizard appears indicating the completion of the installation process. You can now choose to either Start ManageEngine IT360 server and click 'Finish', or simply click 'Finish' to complete the installation.

Note: ManageEngine IT360 – MSP Edition is installed as a Windows service. Refer to 'Getting Started' guide to begin monitoring your IT infrastructure.

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4. Uninstalling ME IT360

In order to uninstall IT360, do the following:

  1. Ensure that you have stopped the server. To stop the server, click on the System Tray icon and select 'Stop IT360 Server'.

  2. Now, uninstall ManageEngine IT360 by either of the following 3 ways:

  1. Uninstall through Windows Add/Remove Programs:

  1. Uninstall through Start Menu in Windows:

Professional Edition:

Enterprise and MSP Editions:

  1. Uninstall by Running the Install Exe file:

Note: All the above three un-installation methods will remove ManageEngine IT360 from your system. All folders available by default will be removed from the system. In case you face any issue while installing or un-installing the product, kindly contact ManageEngine IT360 support at it360-eval@manageengine.com. Send us a screenshot and/or '<IT360_HOME>\logs' and we will try to respond to you as soon as possible.

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