This section is common to all the three editions of IT360 - Professional Edition, Enterprise Edition and the MSP Edition, as applicable.
This section discusses the prerequisites to run IT360 in your environment. The IT infrastructure environment can be different based on the organisation's internal IT security policies, WAN security polices, external / internet security polices. It also depends on the technologies adopted and the vendors of IT equipments and softwares. Also, it depends on the size and geographical location and spread of the organization and the size of its mobile workforce.
Given this, it is obvious that, to run any montoring / management solution, a few prerequsites are to be satisfied. For IT360, the pre requsites are classified as under:
General Prerequisites covers System Requirements, Ports Used, DNS configuration, AV scan exclusion, Exchange Server, SMS (Text Message) Server, etc.
Access Privileges Prerequisites covers all the credentials, access privileges required [SNMP / WMI / Telnet / SSH ] to access and monitor various servers, applications, networks, etc.
Applications and Server Prerequisites covers all the application specific accesses, jars, libraries, third party files required for monitoring