ManageEngine IT360 Documents
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Installation Guide for ManageEngine IT360

Installing ManageEngine IT360 is very easy. Just follow the set of instructions for installing ManageEngine IT360. If you have any trouble installing, send us an email to it360-eval@manageengine.com

Checking System Requirements

In order to ensure smooth installation of IT360 in your environment, always ensure that the machine on which IT360 will be installed meets the minimum / recommended system requirements.

Processor Speed
RAM
HDD
Operating System
Backend Database
2.0 Quad Core GHz 8 GB 250 GB SAS/SSD 32-bit Windows Server 2003 / 2008 Enterprise Edition Microsoft SQL Server 2005 / 2008 Standard or Enterprise Editions only

Recommended Configuration:

Processor Speed
RAM
HDD
Operating System
Backend Database
2.0 Quad Core GHz 16 GB 250 GB SAS/SSD 32-bit Windows Server 2003 / 2008 Enterprise Edition Microsoft SQL Server 2005 / 2008 Standard or Enterprise Editions only

Web Client:

Recommended Browsers

Internet Explorer 7.0 & above; Firefox 3.0 & above.


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Configuring MS SQL Database for IT360

Once you have ensured that you have met the minimum / recommended system requirements for installing ManageEngine IT360, you need to configure MS SQL Server for IT360. If the SQL Server is not properly configured, you might not be able to install IT360 correctly and the data collection will not be happen as desired.

Step 1: Ensure that the following SQL Windows Services are running in the machine where SQL Server is installed:

  1. SQL Server
  2. SQL Server Browser

Step 2: Ensure that you have proper (Admin) privileges before executing the steps given below.

  1. Use SQL Management Studio to configure user rights
  2. Select server authentication as SQL Server Authentication as ManageEngine IT360 currently supports SQL Server Authentication only.

SQL Server User Configuration

Step 3: Under 'Server Roles', enable the following roles.


SQL Server Roles

Step 4: Under 'User Mapping', map 'master' to the user who has admin privileges.

SQL Server User - Role Mapping

Once you have made sure that the above mentioned Services are running, execute the following steps by using SQL Server Configuration Manager.

Step 5: Navigate to SQL Server Configuration Manager -> SQL Server Network Configuration -> Protocols for MSSQLSERVER and then enable the following Protocols:

  1. Shared Memory
  2. Named Pipes
  3. TCP/IP
SQL Server Configuration Manager

Step 6: Right-click on TCP/IP, go to 'Properties' and then select 'IP Addresses'.

TCP/IP Address Properties

Step 7: Make sure that the fields 'Active, Enabled and TCP Port' is configured so that IT360 is able to connect to the SQL Server

Note:

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Installing ManageEngine IT360

Now that you have ensured that you have met the minimum / recommended system requirements and configured MS SQL Server for IT360, let's proceed with installing ManageEngine IT360.

Step 1: Make sure you have downloaded the latest version of ManageEngine IT360.

Step 2: Double click on ManageEngine_IT360.exe to begin installation

Step 3: Read through the License Agreement and Click Yes to accept it to proceed to installation folder

Step 4: Select your installation folder and then click Next to proceed to providing default port number on which IT360 will run

Step 5: Provide the required MS SQL database settings - Database server name, Port Number, Login, Password and Prefix to proceed further

Step 6: At the end of installation, select the option Start ME IT360 to start it as Windows service right away

Step 7: Another method to start ME IT360 is to navigate through Start > Programs > ManageEngine IT360 > Start Server

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Un-installing ManageEngine IT360

Before un-installing ManageEngine IT360, make sure that IT360 server is stopped. To stop the server, you can right-click on IT360 system tray icon and click on Stop IT360 Server. There are three ways to uninstall ManageEngine IT360. You can follow any one of the methods to uninstall the product.

a. Uninstall by Running the Install Exe file

  1. Double click on the exe file of ManageEngine IT360.
  2. It will ask you if you would like to uninstall ManageEngine IT360 now. Click Yes to proceed with un-installation.

b. Uninstall through Windows Add/Remove Programs

  1. Go to your Control Panel in Windows system.
  2. Double click on Add/Remove Programs option. It will display the list of programs installed in the system.
  3. Select ManageEngine IT360 and click Uninstall.

c. Uninstall through Start Menu in Windows

Try the following steps:

  1. Start > All Programs > ManageEngine IT360 > Uninstall

All three un-installation methods will remove ManageEngine IT360 from your system. However, the following folder will remain in your Program Files. You would need to manually remove them.

Example: C:\ManageEngine\IT360

In case you face any issue while installing or un-installing the product, kindly contact ManageEngine IT360 support at it360-eval@manageengine.com. Send us a screenshot and/or support logs and we will try to respond to you as soon as possible.

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