• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

DORMA

DORMA

Introduction

With more than 100 years of tradition behind it, DORMA, a family-owned company has developed into the trusted global partner for premium access solutions and services enabling better buildings. DORMA is the leader in door controls, movable walls, glass fittings and accessories, and number two in automatic doors. The company is a member of the world elite. It is also a successful player in the security, time-management, access-control systems and is number one in Germany for emergency-exit control and escape-route security systems.

IT plays an important role in managing DORMA’s day-to-day business activities that are spread across the globe. UK acts as the central hub for managing DORMA’s entire IT infrastructure. Virtualization was introduced to DORMA as part of restructuring its IT infrastructure to bring in efficiency when a need for a systems-management tool started to worry Mr. Geoff Stone, currently heading IT infrastructure division.

“We have been able to pro-actively monitor our IT infrastructure using IT360. This has enabled us to pin-point problems before users could report the same. This has saved us a lot of business hours. Root-cause analysis and trend reporting ensures that we set our alarms correctly and avoid problems in the future. The product is pretty stable. It’s been a few months since we contacted support as things have been running smoothly”

“We used to control things locally some time ago and were hardly using any of those huge servers and other complex IT infrastructure that we have today. It used to be simple” recalls Geoff . IT has changed its course very drastically; the change is dynamic and fast. Managing this change has become even more difficult”

Operational Challenge

“We used to control things locally some time ago and were hardly using any of those huge servers and other complex IT infrastructure that we have today. It used to be simple” recalls Geoff . IT has changed its course very drastically; the change is dynamic and fast. Managing this change has become even more difficult.

DORMA was using a local vendor for their service-management needs “We were using ICCM earlier to address our service-management requirements. However, as we included more IT infrastructure and expanded our base we needed a solution which could do both systems and service-management using an architecture to support our global expansion.”

The ManageEngine Solution

As the demand was to have a solution which does both systems and service-management, ManageEngine IT360 was proposed to DORMA. “Today we are using IT360 in more than 13 countries across Europe, with systems monitoring more confined to the UK and service-management component spread across”

Around 17 technicians in different countries use the service-management module of IT360 to manage tickets and different service requests. DORMA has been practicing ITIL since the time they were using the previous tool. With IT360’s integrated ITIL-ready module they could continue to follow the best practices.

DORMA uses VMware infrastructure in their NOC. “We have added virtual infrastructure very recently and IT360 allows us to monitor all our IT infrastructure including the virtual servers from a centralized console. Another advantage that we get by using IT360 is the service-management status report which I can see right on the unified dashboard with other IT infrastructure.”

The ManageEngine Advantage

DORMA has been actively using most of the features of IT360. Geoff and his team have been able to reap following benefits:

Integrated IT Management Solution trusted by