Action / Alarm Settings for Servers & Applications

Introduction

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition [Probes only] and MSP Edition [Probes only].

Using the Action / Alarm Settings option you can configure actions and alarms for Servers and Applications besides the normal configurations, based on the following list of conditions.

Configuring Action / Alarm Settings

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Action / Alarm Settings under Alarms.

Now, you can configure the following settings in the Action / Alarm Settings wizard displayed.

  1. General: Enable Action when alarms are generated (Checkbox)

When alarms are generated, actions are triggered for those alarms (if you have configured any). If you do not want the actions to be executed in spite of the alarms, deselect this option.

  1. Repeat Action Executions:

If you want the actions to be trigged continuously during every poll, till alarms change from Critical/Warning to Clear, you can use this functionality. The first option is to enable a given action, when an alarm is generated. The types of recursive actions that are involved are;

  1. EMail:

  2. Monitor Error Mail:

You use this option when you want to send an error mail only after it occurs consecutively, say for 3 polls [poll instancecs is configurable].

  1. Date Format for $DATE replacable tag in Alarm:

By using this option, you can set the required date format in the Email alerts. It can either be;

  1. SMS:

By default , the complete information, which you configure while adding SMS Action, is sent through the SMS. Some SMS service providers restrict the length of characters sent through the SMS. This could result in truncated message delivery. If you would want to send only information on the Monitor, Attribute, and its Severity, deselect this option. For E.g., "Health of JBoss Server is critical" will be the SMS format that is received.

This is in addition to the message provided when creating the SMS action.

Note: The term "SMS" refers to "Text message".
  1. Consecutive Polls before Reporting an Error:

Error: The Critical, Warning, and Clear alerts are generated based on attributes that you have configured. You have control over the alerts that are being generated. Simply specify the number of times after which the alert should actually be generated. It would eradicate false alarms.

If you want to poll '3' times before reporting that a system (or any Monitor) is down or an attribute is critical, specify the value as '3' in the first text box. Similarly, you can change the remaining two text boxes (warning, Clear) also. If you have set the poll as '2' times before reporting a service is up, for the first time of polling, the service will be shown as Unknown. Only on the second poll, if the service is running, the status would be shown as 'Up'. Changes made will be reflected across all the monitors.

Apart from Action / Alarm Settings, Polls before reporting an error, can be configured for threshold and availability of individual monitors.

Set consecutive polls count:



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