Business Hours

Introduction:

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Both Central & Probes), and MSP Edition (Both Central & Probes).

Business hours is a pre-determined set of hours, which help you to view reports for a particular set of hours, during a day. Instead of viewing data for the entire 24 hour period, you can now view reports for the particular business hour you have set. It helps you identify the critical issue, which may have arised during business hour for a particular Application or Resource.

Steps to Create a Business Hour:

To create a business hour, follow the instructions given below;

1. Go to 'Admin -> Servers & Applications -> Business Hours'. The resultant page displays the list of all available Business Hours.

2. Click on the New Business Hour link.

3. In the Business Hour details page is displayed, provide a Name for the business hour (e.g. Office Hours).

4. Provide a Description for that business hour.

5. Set the Time Settings, by selecting the checkbox(es), corresponding to the day(s), for which you want to view report(s). Then, select the time period, against the day(s), for which you would like to view the reports. Refer to the below screenshot for clear understanding:

6. Click on Save.

Once the business hour is created, you can now generate various reports for it

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